Export Procedures

Please place bookings through the following channels:

1.    Online via My OOCL Centre (http://www.oocl.com/)

Booking Acknowledgement will be sent within 2 Hours

Registration is required before making the first booking. Please register at: 
https://moc.oocl.com/admin/registration/reg_registration_submit_main.jsf  

For more details, please refer to below link: http://www.oocl.com/eng/ourservices/eservices/myooclcenter/Booking.htm

 
2.    EDI Booking

Booking Acknowledgement will be sent within 2 Hours 

We can handle both the EDIFACT as well as X.12 formats.  Please refer to http://www.oocl.com/eng/ourservices/eservices/edi/ for implementation guides, more information about messages, formats and protocols, and other information to help you get started. 

3.    Email Booking

Booking Acknowledgement will be sent within 4 Hours

Please fill in the Booking Order form (http://www.oocl.com/middleeast/eng/localinformation/eforms/) and email the form to [email protected].             

For reefer, dangerous goods, shipper owned containers, additional forms are required. 
Please fill in the appropriate forms and upload to us via the Shipment Folder in My OOCL Center. 

i)    For details of the Shipment Folder, please refer to: http://www.oocl.com/eng/ourservices/eservices/myooclcenter/Shipment+Folder.htm.

ii)    For additional forms, please refer to:
http://www.oocl.com/middleeast/eng/localinformation/eforms/

 
For Booking general enquiries, please enquire via:

My OOCL Centre http://www.oocl.com/ or
OOCL Mobile http://m.oocl.com/ or
CargoSmart http://www.cargosmart.com/

Any other information not available from the above 3 channels, please contact our Customer Service Representative: http://www.oocl.com/middleeast/eng/localinformation/localcontacts/

Export Documentation

Shipping Instruction (SI).  Please submit SI to us on/ before the S.I. cutoff which is published on  http://www.oocl.com/eng/ourservices/eservices/sailingschedule/uae.htm

Please submit SI through the following channels:

1.    Online via My OOCL Centre (http://www.oocl.com/) or CargoSmart (http://www.cargosmart.com/). 

Draft B/L will be available within 4 working hours upon receipt of the complete SI.

2.    SI via EDI

We can handle both the EDIFACT as well as X.12 formats.  Please refer to http://www.oocl.com/eng/ourservices/eservices/edi/ for implementation guides, more information about messages, formats and protocols, and other information to help you get started. 

Draft B/L will be available within 4 working hours upon receipt of the complete SI.

3. eSI (Excel Unified Template)

Customer can submit eSI to a mailbox under OOCL Unified SI template to speed up SI processing time. Please send email to [email protected] to set up simple eSI solution mailbox.

Draft B/L will be available within 1 working day upon complete S.I. is submitted.

Issuance of Original Bill of Ladings (OB/L) or Sea Waybill (Express Bill)

1.    For complete SI received before the vessel sailed, the OB/L will be ready for collection within 24 hours after vessel sailed.

2.    For complete SI received after vessel sailed, the OB/L will be ready for collection within 24 hours after submission of the complete SI.

You may obtain OB/Ls or Sea Waybill by:

·         On-Line Download through My OOCL Center (http://www.oocl.com/eng/ourservices/eservices/myooclcenter/BL+Document+Manager.htm)

·         OOCL Counter Offices (http://www.oocl.com/middleeast/eng/localinformation/localcontacts/)