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Export Procedures
Customer Service Guide

Processes and Advisory

Place a Booking

In today’s  difficult economic environment the doing business is tougher than ever.OOCL realizes that buyers and suppliers have to lower their costs, react quickly to market changes and operate a high-speed supply chain in order to meet the formidable challenges.OOCL has launched a new online interactive product, My OOCL Center which will help you to become more cost competitive through a deep level of close co-operation between multiple parties at many stages of a shipment.

Please note In Pakistan region customer normally request for bookings to us through below mention channels:

1.    Online booking via My OOCL Centre (http://www.oocl.com/) or CargoSmart (http://www.cargosmart.com/). 

Booking Acknowledgement are being approved within 02 hours of time

You need to register before making the first booking.  Please register at https://moc.oocl.com/admin/registration/reg_registration_submit_main.jsf

For detail, please refer to
http://www.oocl.com/eng/ourservices/eservices/myooclcenter/Booking.htm

2.    EDI Booking

Booking Acknowledgement will be sent within 02 Hours of time period after receiving Bkg request.

We can handle both the EDIFACT as well as X.12 formats.  Please refer to http://www.oocl.com/eng/ourservices/eservices/edi/ for implementation guides, more information about messages, formats and protocols, and other information to help you get started

3.    Email Booking

Booking Acknowledgement will be sent within 03Hours

Please fill in the following Booking Order form and send to karcsv@oocl.com or sagcpakcsv@oocl.com                    

For reefer, dangerous goods, shipper owned containers, additional forms are required.  Please fill in the appropriate forms and upload to us via the Shipment Folder in My OOCL Center

For details of the Shipment Folder, please visit: http://www.oocl.com/eng/ourservices/eservices/myooclcenter/Shipment+Folder.htm.

For additional forms, please visit:
http://www.oocl.com/pakistan/eng/localinformation/eforms

If there is no response received  within two hours of time period then please leave a note on group id karcsv@oocl.com or sagcpakcsv@oocl.com or in case any further informations are required.

Processes and Advisory

Export Documentation

Shipping Instruction (SI).  Please submit SI to us before the SI Cutoff as per below schedule (please provide link if any):

Cargo destined to:

SI Cutoff:

China

24 hours before vessel ETA (Please refer to Booking Acknowledgement for the latest SI Cutoff time)

United States

Canada

Intra Asia (except China)

1 working day before ETD

Mundra / Nhava Sheva

24 hours Prior arrival of vessel

Australia / New Zealand

1 working day after ETD

Europe

2 working days after ETD


Customer can submit SI to us through the following channels:

1. SI via My OOCL Centre (http://www.oocl.com/) or CargoSmart (http://www.cargosmart.com/). 

http://www.oocl.com/eng/ourservices/eservices/myooclcenter/Shipping+Instructions.htm

Draft B/L will be available within 5 working hours upon receipt of complete SI.

2. SI via EDI

Draft B/L will be available within 5 working hours upon receipt of complete SI

We can handle both the EDIFACT as well as X.12 formats.  Please refer to http://www.oocl.com/eng/ourservices/eservices/edi/ for implementation guides, more information about messages, formats and protocols, and other information to help you get started

3. SI via eMail ( Via SI Template form)

Please fill in the SI Template form     and email the form to karobdoc@oocl.com or SAGCPAKOB@OOCL.COM or refer to attached  PPT for guidance  

http://www.oocl.com/NR/rdonlyres/A44C8E7D-B4DA-40DC-A797-F64872EC32BE/0/QuickTutorial.ppt

Draft B/L will be available within 24 hours upon receipt of complete SI

Issuance of Original Bill of Ladings (OB/Ls) or Sea Waybill (Express Bill) Or Telex Release

For complete SI received before the vessel sailed, the OB/L will be ready for collection within 24 hours after vessel sailed  subject to Draft confirmations..

For complete SI received after vessel sailed, the OB/L will be ready for collection within 24 hours after submission of the complete SI and once confirm the draft B/L.

You may obtain OB/Ls or Sea Waybill after submitting the following Docs attached Docs as per regulatory requirement under the different conditions of OBL issuance:

·         For Original B/L Consigned to local bank on C&F basis
          Authority letter & “E” Form Certificate are required as per attached sample

·         For Original B/L Consigned to Foreign bank / Direct Consignee on C&F basis
          Authority letter & “E” Form Certificate as well as NOC Certificate are required as per     
          Attached sample.

·         For Original B/L Consigned to Foreign bank on  FOB basis
          Authority letter & “NOC” Certificate are required as per attached sample

·         For Original B/L Consigned to Local bank on FOB basis
          Only Authority letter are required as per attached sample

Samples 

NOC Certificate

 

Authority Letter - Sample.TIF

 

Form E Certificate-Sample.TIF

Any Cargo Smart registered customer can download the draft B/L copy via Cargo Smart  Anywhere in the world at any time..     

 (http://www.oocl.com/eng/ourservices/eservices/myooclcenter/BL+Document+Manager.htm)

For any urgent contact please find attached below link for immediate contact to respective dept.

http://www.oocl.com/pakistan/eng/localinformation/localcontacts/

For Telex Release

Please submit the attached form to release the cargo without OBL at destinations.

Telex Release Request - Sample.TIF

Important Note : All OOCL MBL consigned to Direct NVO who issued their back to back house will not be surrenered in Pakistan in any case.Instead the Original MBL must be presented at destination for cargo delivery. Please refer to link below link under section “8” and attached FE Circular SBP 2010.

 http://www.oocl.com/pakistan/eng/localinformation/operationalrestrictions/   

Payment Method

a)    Pay Order in favour of OOCL Pakistan Pvt Ltd or contact at our below contact

      http://www.oocl.com/pakistan/eng/localinformation/localcontacts/?site=pakistan&lang=eng

b)   Cash Deposit in Bank

Cash handling are not allowed at counter in OOCL Pakistan Pvt Ltd as such for any cash transactions, please submit your cash payment directly in below mention OOCL Pakistan

Pvt Ltd  A/C number in Hong Kong Shanghai Banking Corporation at Shaheen Complex Branch.

Account No: 001-015585-093 (for Pakistan currency only)

Then submit the Cash slip at counter to get the D/O or B/L issued.Please collect your Reciept before leaving the counter.

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