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Local Contacts

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Office Address & Office Hours 

Customer Service & Sales Contact Information

Emergency Contacts After Office Hours

Management Team Contact Information


Office Address :

Manila Office

11th Floor, Two-Ecom Centre-Tower B, Bayshore Ave. Mall of Asia Complex, Pasay City 1300, Philippines
Tel: (632) 85548000; (632) 85548079; (632) 85548080


Office Hours

Mon – Fri : 08:30 – 17:30

Cebu Office

24th Floor Unit D, LATITUDE CORPORATE CENTER, Mindanao Avenue, Cebu Business Park, Cebu City
​Tel: (6332) 3440578; (6332) 3437594


Office Hours

Mon – Fri : 08:30 – 17: 30

Davao Office

HQ, 4F Topaz Tower, Damosa IT Park, Lanang​, Davao City, Philippines 8000

Mobile: 09178592805


Office Hours

Mon – Fri : 08:30 – 17:30




Customer Service & Sales Contact Information :

 

Customer Service Contacts

Location

Scope

Email

Phone Number​

Manila / Davao

Outbound

Booking

[email protected]

(632)85548037

Bill of Lading/Invoice (Non-credit accounts) and Shipping Instruction Submission

[email protected]

(632)85548022
(632)85548021

Invoice request (Credit accounts)

[email protected]

M[email protected]

(632)85548093
(632)85548096

Inbound

General Import Inquiry and Invoice request (Non-​credit Accounts)

[email protected]

(632)85548038

Invoice request (Credit accounts)

[email protected]
M[email protected]​​

(632)85548093
(632)85548096

Cebu

Outbound

Booking and Shipping Instruction Submission

[email protected]

(6332)3440578
(6332)3437594

Cebu
Inbound All inquiries

[email protected]
(6332)3440578
(6332)3437594

 

 

Sales Contacts:​

LocationTrade / BoundMobile Number​Email AddressContact Person​​Position Title​
ManilaOB Dry IAT, AUT09178815803
[email protected]Katrina Bustamante
Assistant ​Ma​nager​
ManilaIB​ RF and DRY All Trade09178556771
[email protected]Ashley TumanengSenior Account Executive
ManilaOB Dry TPT, AET, LAT09175760023[email protected]Charish Ramos
Account Executive
ManilaOB Dry All Trade (Support)09171061343
[email protected]Miguelito Domingo Sales Assistant
ManilaRF OB All Trade /  OB Dry Escalation09175377676[email protected]Arem CruzRegional Sales Manager
Cebu/DavaoDry/RF All Trade Cebu/Davao0917819 7722[email protected]Leah Ramos
Outports Manager
Cebu/Davao


Emergency  Contacts After Office Hours:

Mon - Fri : 17:30 - 23:00
 Sat : 12:30 - 23:00
 Sun & Holidays: 09:00 - 23:00                         

Location​Scope​Phone Number​​

 



Manila​ ​ ​

 Outbound Customer Service​ (Booking)

​(63-917)8633081

  (63-917)8630698 ​

​Outbound Customer Service (Documentation)(63-917)8395019
(63-917)8395024 ​
Inbound Customer Service​
​(63-917)8317907

​Operations / Equipment

(63-917)8395002
(63-917)8179551

Cebu​

Customer Service/Operations/Equipment​

(63-917)8388952

 

​Davao ​

 

Outbound Customer Service​ (Booking)

(63-917)8633081

  (63-917)8630698 ​

Operations/Equipment​​(63-927)0451481
(63-905)2937374

 



Management Team Contact Information :

Location

Scope

Contact Name

Email

Phone Number

Manila

Customer Service

Ebony Cano

[email protected]

(632) – 85548080

Operations

Joel Zarate

joel.zarate​@oocl.com

Financial Control

Michelle Naje

michelle.naje​@oocl.com

Manila

Sales

Jaremy Arem Cruz

jaremy.arem.cruz​@oocl.com​​

(632) - 85548043

Cebu and Davao

ALL

Leah Ramos

 

​​[email protected]

(632) - 85548051

 

 

Operations Contact Details :

Type of Inquiry

Inquiry Hours

Operations Contact Details

Email Address

Contact number

24/7 Container Pre-advise (Manila North Harbour & Manila South Harbour)

24/7

[email protected]

[email protected]

​​ 0​908​7​874955




Container Empty Returns

24/7

[email protected]

[email protected]

Arrastre Payment & Export Declaration Submission

24/7

[email protected]

[email protected]

Delivery Order / Webtrack Concerns -  Manila South Harbour

Mon. to Fri.  (0830H to 1730H)

[email protected]

[email protected]

Delivery Order / Web Container Release Order (CRO) Concerns - Manila North Harbour

Mon. to Fri. (0830H
to 1730H)

[email protected]

[email protected]

 

 

  

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