Booking Acceptance due to COVID-19 as of March 18, 2020
18 March 2020
Dear Valued Customer(s),
Booking Acceptance due to COVID-19 as of March 18, 2020
With reference to the implementation guidelines on the Enhanced Community Quarantine and the Stringent Social Distancing Measures over the entire Luzon by the Philippine government dated March 16, 2020, OOCL will take safety measures to protect its employees, customers and stakeholders. We will continue to deliver committed service to our customers remotely. While our employees are now working at home starting March 17 until further notice. Working hours will remain Monday to Friday from 8:30AM to 5:30PM.
Booking acceptance for export shipments is still business as usual. The only difference is that entry point colleagues will be working at home. Below are the entry points for booking that you may contact for assistance.
| Location | Scope | Mobile Number/ Email address | Contact Person |
Manila |
Outbound Customer Service (Booking) | 09178633081 / [email protected] | Mercy dela Cruz (for bookings bound to US / Canada and Latin America) |
| 09178630698 / [email protected] | Daphne Faye Candolita (for bookings bound to Europe and Australia) |
| 09178413695 / [email protected] | Juaymah Liezl Velasco (for bookings bound to Intra-Asia) |
Thank you very much for patronizing OOCL!
Respectfully Yours,
Customer Service Department
OOCL (Philippines), Inc.
(This is an electronic letter. No signature is required)
