OOCL Operations Update due to COVID-19 as of April 30, 2020
30 April 2020
Dear Valued Customer(s),
OOCL Operations Update due to COVID-19 as of April 30, 2020
With reference to the implementation guidelines on the Enhanced Community Quarantine and the Stringent Social Distancing Measures over the entire Luzon by the Philippine government dated March 16, 2020, OOCL will take safety measures to protect its employees, customers and stakeholders. We will continue to deliver committed service to our customers remotely. While our employees are now working at home starting March 17 until further notice. Working hours will remain Monday to Friday from 8:30AM to 5:30PM.
For operations concerns, kindly refer to the following.
- Outbound receiving and inbound releasing will be done 100% online. For submission of export declaration documents, scanned copy of original documents can be sent to email address [email protected]. Once COVID-19 quarantine period is over, please submit original documents the soonest time possible in the office.
- For terminal operations update (both Manila North Harbour and Manila South Harbour), we will continue to forward latest advisories as soon as we received updates from these terminals.
- For container depot, operations still ongoing on skeletal force. The schedule details shown in below table.
| Name | Address | Operating Hours | Contact Person | Contact Number |
| Transocean - CY7 / CY1 | Tawilis Street, Dagat-dagatan Avenue Extension, Caloocan City | Mon-Sat: 24HRS / Sun: Close | Daisy / Shah | 8288-2988 |
| Transocean - Cabuyao | Pulo Road, Cabuyao, Laguna | Mon-Sat: 0800H-1700H | Danilo Dote | 0943-130-8155 |
| IRS - Navotas | Lot 31-33 Phase II Area 5, Dagat-Dagatan, Navotas City | Mon-Sat: 0800H-1700H | Peale Tabungcol | 8351-4613 |
| Name | Address | Operating Hours | Contact Person | Contact Number |
| IRS - Cavite (Bacao & Enlin) | EPZA Compound, Rosario, Cavite | Mon-Sat: 0800H-1700H | Adrian Rosel | 0916-437-0484 |
| Laguna Gateway Inland Container Terminal | LGICT Compound, Old National Highway, Bgy. San Cristobal, Calamba City | Mon-Sun: 24HRS | Dale Tan | (049) 8559-4411 |
- Processing of cargo claims is now via E-claim. The information on handling damage cargo and filing claim can be found in below link. There is no need to send hardcopies of claim documents in the office.
http://www.oocl.com/eng/resourcecenter/eClaims/Pages/default.aspx
- Operations entry point contacts
| Location | Scope | Mobile Number/ Email address | Contact Person |
Manila | Operations (vessel and terminal concerns) | 09178395002/ [email protected] | Joel Zarate |
| Operations (equipment and depot concerns) | 09171532786/ [email protected] | Jeffrey Gutierrez |
Terminal Checker - 24/7 Pre-advise (both MICT and South Harbour) | 09123916215/ [email protected] | |
Thank you very much for patronizing OOCL!
Respectfully Yours,
Customer Service Department
OOCL (Philippines), Inc.
(This is an electronic letter. No signature is required)
