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Import Procedures
Customer Service Guide
 

Import Process

Arrival Notice

Arrival Notices will be sent to customer :

At least 1 day before vessel arrival at port for short transit time shipment

At least 3 days before vessel arrival at port for long transit time shipment

For arrangement to receive arrival notice through My OOCL Center, please refer to:
        http://www.oocl.com/eng/ourservices/eservices/myooclcenter/Arrival+Notice.htm

Delivery Order

Delivery Order and copy of bill of lading will be released upon the submission of:

a) payment of outstanding charges including Detention and Demurrage (Please refer to ) :

        http://www.oocl.com/portugal/eng/localinformation/ddfreetime/

b) submission of relevant IB documentation

c) duly endorsed Original Bill of Lading; or a proof of identity if a Sea Waybill

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