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Export Procedures
Customer Service Guide

EXPORT PROCESS


PLACE A BOOKING

ON-LINE BOOKING

You can place a booking with us using one of the following methods.

  1. Using our web site http://www.oocl.com and with only one time registration required (free of charge), you can use MY OOCL CENTRE (MOC) once you receive your user name and pass word from us to place a booking. 

Learn more about MOC by clicking the below link:

http://www.oocl.com/eng/ourservices/eservices/myooclcenter/  

You can click the link below to register (Totally free of charge)

https://moc.oocl.com/admin/registration/reg_registration_submit_main.jsf?&PREFER_LANGUAGE=en-US&ANONYMOUS_BEHAVIOR=BUILD_UP&domainName=ADMIN_DOMAIN&ENTRY_TYPE=OOCL&ENTRY=MCC

Upon receipt of your booking request using MOC, a booking acknowledgement (BA) will be sent to you within less than two hours.  Our BA is also your pass to pick up your empty container from our nominated depot for stuffing your cargo.

EDI BOOKING

BA will be sent within less than two hours from receipt of your EDI booking.

Please click the below link to learn all about EDI facility provided by us for our valued customers.

http://www.oocl.com/eng/ourservices/eservices/edi/ 

E-MAIL BOOKING

BA will be sent within 04 hours after receipt of e-mail booking.  E-mail should be sent under the subject “BOOKING REQUEST” and indicate the below minimum data in the body of the email.  Email should be addressed to [email protected]

o   Name of cargo booking party (Company Name)

o   Contact person’s name

o   Designation

o   Address of cargo booking party (Company Address)

o   Telephone number

o   Required destination

o   Cargo

o   Size of container

o   Number of containers

o   Weight of cargo per container

Please contact our Customer Service Department using the below link.
http://www.oocl.com/srilanka/eng/localinformation/localcontacts/default.htm

EXPORT DOCUMENTATION

Within 24 hours after departure of vessels, BL draft or shipping instructions (SI) should be submitted to us.  For export cargo to USA, Canada, China and European Union, SI should be submitted 24 hours BEFORE arrival of vessels at Colombo (advance manifesting).

Advance manifesting information can be obtained using the below links.

China
http://www.oocl.com/eng/resourcecenter/customeradvisories/china/ 

European Union http://www.oocl.com/eng/resourcecenter/customeradvisories/europeancommunity/

USA/Canada
http://www.oocl.com/eng/resourcecenter/customeradvisories/usacanada/usacust24acmdr.htm  http://www.oocl.com/eng/resourcecenter/customeradvisories/usacanada/ 

Customer can submit SI using one of the following methods.

SI submission using MOC

Visit http://www.oocl.com and log into My OOCL Centre (MOC) to submit SI for registered users.

SI submission via EDI

Both EDIFACT and X.12 formats can be used.  Details can be found at http://www.oocl.com/eng/ourservices/eservices/edi/ 

BL draft will be available within 4 hours after receipt of the SI through EDI.

SI SUBMISSION VIA EMAIL

Although we do not encourage this method, a shipper can use this sample format to submit the BL data using email that can be sent to our both our emails [email protected] and [email protected]

The SI format can be obtained using the below link.
BL draft will be available within one working after sending by email to the above email addresses during office hours.

You can download your completed BL using our MOC at the below link.
http://www.oocl.com/eng/ourservices/eservices/myooclcenter/BL+Document+Manager.htm

All our contact details can be found at the below link
http://www.oocl.com/srilanka/eng/localinformation/localcontacts/default.htm

For reefer, dangerous goods, shipper owned containers, additional forms are required.  Please fill in the appropriate forms and upload to us via the Shipment Folder in My OOCL Center.

For details of the Shipment Folder, please visit: http://www.oocl.com/eng/ourservices/eservices/myooclcenter/Shipment+Folder.htm.

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