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Import Procedures
Customer Service Guide

Import Process


Arrival Notice

Arrival Notices will be sent to customer

·  1 day before vessel arrival at port for short transit time shipment

·  At least 3 days before vessel arrival at port for long transit time shipment

For arrangement to receive arrival notice through My OOCL Center, please refer to:
http://www.oocl.com/eng/ourservices/eservices/myooclcenter/Arrival+Notice.htm 



Delivery Order

Delivery Order will be released upon the submission of:

a) payment of outstanding charges including Detention and Demurrage (Please refer to
http://www.oocl.com/taiwan/eng/localinformation/ddfreetime/?site=taiwan&lang=eng

b) submission of relevant IB documentation

c) duly endorsed Original Bill of Lading; or a proof of identity if a Sea Waybill

       

Merchant Haulage Arrangement                                             

a) Please access My OOCL Center and submit service request; or

b) Send email to [email protected] for such arrangement.



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