OOCL to launch My OOCL Center - helping you lower your business costs
敬愛的客戶,
感謝您多年來對本公司 CargoSmart(貨運網站) 的配合及支持.
為了提供您及時,透明,有效的資訊服務,以協助您在整個貨物運輸的過程中,能完全掌控所有貨物託運,運輸動態及物流信息,降低成本, 本公司自三月九日起將 CargoSmart 併入 OOCL.COM. 因此,原在 CargoSmart上登記的客戶, 請改由 OOCL.COM網站登入. 在新的入口網站, 除所有使用者代碼,密碼及功能都和 CargoSmart相同外, 並新增加了服務需求( Service Request)及貨載檔案夾( Shipment Folder)兩項功能, 以便您能在線上隨時傳達服務需求及存取有關文件.今後,新的網站更能增進你我彼此互動,使運輸過程更加透明地展現在您的面前.
面對這一百年來最慘的經濟困境, 各行各業無不倍感艱辛. 本公司( OOCL) 認為買賣雙方必須降低成本, 快速反應市場變遷 ,實施高速供應鍊管理以迎合嚴峻的挑戰.
國際貨櫃運輸業務頗為複雜, 在整個運輸過程中需要各方面的密切配合, 而要改善成本效益就必須各方面彼此間有充分的交換訊息.
為此, 本公司正計劃推出一種新的線上互動產品, 協助你以下列方式加強成本競爭力:
1. 減低成本 : 減少不斷的重複電話, 電子郵寄,傳真,歸檔及快遞費用.
2. 為員工節省時間 : 改善作業程 序,避免浪費時間處理文件.
3. 過程全面透明化 : 可擷取立即訊息, 使你和你的工作夥伴之間能正確溝通,
減少錯誤.
4. 有效掌控運輸過程 : 系統具有彈性,任由你選擇功能和方便好用.
5. 不必驚慌 : 因系統會隨時主動提醒你注意有哪些未完成的工作,而且,
會記錄所有交易過程結果,讓你不必擔心.
My OOCL Center( MOC) ( 我的OOCL中心 ) 訂於本年三月九日上線.
這 (MOC) 只是一個開端, 它只為未來的系統引進”視窗”.將來.我們會陸續依照你的需要來開發和增加新產品. 在本階段, 我們的新功能如下:
1. Service Request (服務要求 )
無論何時, 你都可以充分掌控是否要預訂艙位, 要更改貨載資料 或要求服務.
這項功能會讓你對你的要求和系統隨後的動作透明的雙向溝通. 同時,
它也會主動提出警示, 讓你透視整個運輸過程, 並加以追蹤.
2. Shipment Folder ( 貨載檔案夾)
所有本公司 ( OOCL) 提供有關 貴貨載的資料都存放在同一個地方供你擷取.
在這個貨載檔案夾, 你也可以增加你的商業文件, 以便跟你的同事或夥伴分享.
3. Automated “To-Do” List (待辦事項自動化)
系統會主動更新和提醒你有哪些代辦事項, 你就不須要另外保留其他提醒的文件了.
除了以上所列的新功能外,所有在貨訊通 ( CargoSmart) 上的功能 ,例如 :
船期航班,艙位預訂, 裝貨指示 ,提單列印, 到貨通知, 發票及付款 ,外匯兌換率,
貨載追蹤和報表製作等,也將在 (MOC) 我的OOCL中心繼續運作.
所有本公司的客戶都可以免費登入網站 www.oocl.com 而現行的貨訊通
(CargoSmart)客戶可以用貨訊通(CargoSmart)登入的帳號及密碼使用這一新功能.
如果你需要詳細資料, 請洽本公司客戶服務處 Mail Box: [email protected]
台灣東方海外股份有限公司 客戶服務處 敬上
Today’s difficult economic environment means that doing business is tougher than ever. OOCL realizes that buyers and suppliers have to lower their costs, react quickly to market changes and operate a high-speed supply chain in order to meet the formidable challenges.
The business of container transportation is very complex, and a deep level of close cooperation is needed between multiple parties at many stages of a shipment. Information exchange between all parties is necessary for better cost efficiency.
With this in mind, OOCL is planning to launch a new online interactive product, My OOCL Center. This product will help you to become more cost competitive through:
- Lower costs – eliminate repeated telephone calls, emails, faxes, filing and courier expenses
- Save time for your staff – streamline operating procedures, eliminate time wasted in document
searches
- Total transparency – access to real-time information, ensuring accurate communication and
reduced errors – both for you and your business partners
- Maximum control - focusing on flexibility, choice, and user-friendliness
- No surprises – proactive reminders on outstanding tasks, a clear audit trail and all transactions
are kept on record.
My OOCL Center will be available on oocl.com from March 9, 2009.
This is just the beginning of the opening of a “window” into our system, which we will continue to develop and add new products according to your needs in the future. Initial new features will include the following:
Service Request
Whether it is placing a booking, changing shipment information, or placing service requests for your shipments at any time, you’re in maximum control. This function will enable a transparent two-way communication of your request and the subsequent actions; proactive alerting mechanisms give you end-to-end visibility and a clear audit trail.
Shipment Folder
All OOCL provided documents related to your shipment will be available in one online place for easy retrieval and record-keeping. Add your own commercial documents to this folder, and share full visibility with your colleagues or partners.
Automated “to-do” list
You will be proactively updated and reminded about any “things-to-do” or tasks related to your shipment, without the need to keep reminders and manual check lists.
In addition to these new features, all key existing CargoSmart functions will be continued in My OOCL Center, including Sailing Schedule, Booking, Shipping Instruction, B/L Print, Arrival Notice, Invoices and Payment, Rates of Exchange, Cargo Tracking, and Reporting.
OOCL customers can register free of charge at http://www.oocl.com/ , while existing OOCL CargoSmart customers can simply use their CargoSmart login and password at http://www.oocl.com/ to use this enhanced service for OOCL shipments.
Please contact your local OOCL customer service representative for more details.
