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North America Customer Service Handling Structure
North America Customer Service Handling Structure
​​​

​​​​ SERVICE CENTERS
(Click on Office Name for
additional local contact
information)

States / Provinces

Charleston

For General Import Inquiries: IMPEAST@OOCL.COM

For General Export Inquiries:
EXPEAST@OOCL.COM

For Reefer Export Inquiries:
REEFERCHI@OOCL.COM

For Project and Oversized Cargo:
NAOOCLPC@OOCL.COM

For Export Agricultural Cargo: 
AGRI@OOCL.COM

For Import Documentation Inquiries:
NAGIBQUERY@OOCL.COM

For Export Documentation Inquiries:
NADOCNE@OOCL.COM

For Export Agricultural 
Documentation Inquiries:
AGRIDOC@OOCL.COM

Alabama (North Eastern & North Central Portion)
Florida
Georgia
North Carolina
South Carolina
Tennessee

Chicago

For General Import Inquiries:
IMPWEST@OOCL.COM

For General Export Inquiries:
EXPWEST@OOCL.COM

For Reefer Export Inquiries:
REEFERCHI@OOCL.COM

For Project and Oversized Cargo:
NAOOCLPC@OOCL.COM

For Export Agricultural Cargo: 
AGRI@OOCL.COM

For Import ​Documentation Inquiries:
NAGIBQUERY@OOCL.COM

For Export Documentation Inquiries:
NADOCMW@OOCL.COM

For Export Agricultural 
Documentation Inquiries:
AGRIDOC@OOCL.COM


Alaska
California (North)
Colorado
Idaho
Illinois
Indiana
Iowa
Kansas
Kentucky
Montana
Michigan
Minnesota
Missouri
Nebraska
Nevada
New York (South Western Tip)
North Dakota
Ohio
Oregon
Pennsylvania (North West Portion)
South Dakota
Utah
Washington
West Virginia (Western Portion)
Wisconsin
Wyoming

Houston

For General Import Inquiries: IMPWEST@OOCL.COM

For General Export Inquiries:
EXPWEST@OOCL.COM

For Reefer Export Inquiries:
REEFERCHI@OOCL.COM

For Project and Oversized Cargo:
NAOOCLPC@OOCL.COM

For Export Agricultural Cargo: 
AGRI@OOCL.COM

For Import ​Documentation Inquiries:
NAGIBQUERY@OOCL.COM

For Export Documentation Inquiries:
NADOCMW@OOCL.COM

For Export Agricultural 
Documentation Inquiries:
AGRIDOC@OOCL.COM

Alabama
Arkansas
Florida (Panhandle Area)
Louisiana
Mississippi
New Mexico
Oklahoma
Texas

Long Beach

For General Import Inquires:
LGBIMPORT@OOCL.COM

For General Export Inquiries:
LGBEXPORT@OOCL.COM

For General Reefer Inquiries:
REEFERLGB@OOCL.COM

For Project/Oversized Cargo:
LGBPC@OOCL.COM

For Export Cotton Inquiries:
LGBEXPORT@OOCL.COM

For Import ​Documentation Inquiries:
NAGIBQUERY@OOCL.COM

For Export Documentation Inquiries:
NADOCWC@OOCL.COM

For Export Agricultural 
Documentation Inquiries:
AGRIDOC@OOCL.COM

Arizona
California (South)
Nevada (Counties of Clark, Esmeralda, and Nye)

Mexico (Cross border cities of Tijuana and Mexicali)


For General Import Inquiries:

For General Export Inquiries:

For Import ​Documentation Inquiries:
NAGIBQUERY@OOCL.COM

For Export Documentation Inquiries:
NAGMEXOB@OOCL.COM

For Export Agricultural 
Documentation Inquiries:
AGRIDOC@OOCL.COM
​All States, Cities and provinces within Mexico.

New York 

For General Import Inquiries:​ IMPEAST@OOCL.COM

For General Export Inquiries:
EXPEAST@OOCL.COM

For Reefer Export Inquiries:
REEFERCHI@OOCL.COM

For Project and Oversized Cargo:
NAOOCLPC@OOCL.COM

For Export Agricultural Cargo: 
AGRI@OOCL.COM

For Import ​Documentation Inquiries:
NAGIBQUERY@OOCL.COM

For Export Documentation Inquiries:
NADOCNE@OOCL.COM

For Export Agricultural 
Documentation Inquiries:
AGRIDOC@OOCL.COM


Connecticut
Delaware
Maine
Maryland
Massachusetts
New Hampshire
New Jersey
New York
North Carolina (Cities in which SDD delivery is arranged from Norfolk, VA)
Pennsylvania
Rhode Island
Vermont
Virginia
West Virginia (Eastern Portion)

             Salt Lake City

For General Import Inquiries:
IMPWEST@OOCL.COM

For General Export Inquiries:
EXPWEST@OOCL.COM

For Reefer Export Inquiries:
REEFERCHI@OOCL.COM

For Project and Oversized Cargo:
NAOOCLPC@OOCL.COM

For Export Agricultural Cargo: 
AGRI@OOCL.COM

For Import ​Documentation Inquiries:
NAGIBQUERY@OOCL.COM

For Export Documentation Inquiries:
NADOCMW@OOCL.COM

For Export Agricultural 
Documentation Inquiries:
AGRIDOC@OOCL.COM

 

AlabamaMissouri
AlaskaNew Hampshire
Arkansas New Jersey
California (North)New Mexico
ColoradoNew York
ConnecticutNorth Carolina
DelawareNorth Dakota
FloridaOhio
IdahoOklahoma
IllinoisOregon
IndianaPennsylvania
IowaRhode Island
KansasSouth Dakota
KentuckyTennessee
LouisianaTexas
MaineUtah
MarylandVermont
MassachusettsVirginia
MichiganUtah
MinnesotaWashington
MississippiWisconsin
MontanaWest Virginia
NebraskaWyoming
Nevada

 

Toronto 

For General Import Inquiries:
IMPEAST@OOCL.COM​

For General Export Inquiries:
EXPEAST​@OOCL.COM

For Reefer Export Inquiries:
REEFERCHI@OOCL.COM

For Project and Oversized Cargo:
NAOOCLPC@OOCL.COM

For Export Agricultural Cargo: 
AGRI@OOCL.COM

For Import ​Documentation Inquiries:
NAGIBQUERY@OOCL.COM

For Export Documentation Inquiries:
NADOCCA@OOCL.COM

For Export Agricultural 
Documentation Inquiries:
AGRIDOC@OOCL.COM

Manitoba
New Brunswick
Newfoundland
Nova Scotia
Ontario
Prince Edward Island
Quebec

Vancouver 

For General Import Inquiries:
IMPWEST@OOCL.COM

For General Export Inquiries:
EXPWEST@OOCL.COM

For Reefer Export Inquiries:
REEFERCHI@OOCL.COM

For Project and Oversized Cargo:
NAOOCLPC@OOCL.COM

For Export Agricultural Cargo: 
AGRI@OOCL.COM

For Import ​Documentation Inquiries:
NAGIBQUERY@OOCL.COM

For Export Documentation Inquiries:
NADOCCA@OOCL.COM

For Export Agricultural 
Documentation Inquiries:
AGRIDOC@OOCL.COM

Alberta
British Columbia
Saskatchewan

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