2. Release Order/ Delivery Order Collection
After receiving our Arrival Notice or upon vessel arrival (whichever earlier), you can access OnePort to submit request for the electronic Release Order for FCL shipment and come to our counter to collect Delivery Order for LCL shipment respectively.
For detail of South China's Cargo delivery arrangement, please refer to attached on Chinese Version.
Please settle the collect charges by the following payment methods
For cargo release involving Original Bill of Lading / Bank Guarantee / Import License, please submit the original document(s) with proper endorsement to our counter for electronic Release Order or Delivery Order arrangement.
3. Request for Payable Elsewhere
Customer can settle the freight and charges at a third office other than the shipment place of receipt (POR) and final destination (FND) countries.
Customer should provide their payment instruction at origin during Shipping Instruction (SI) submission to specify which payments are intended to be settled by which company at which location.
If payment is to be settled in Hong Kong/South China by your company, please simply follow the steps below:
- Upon receiving our invoice, you can direct bank-in the charges into our designated bank accounts. For more information on the payment methods, you can refer to the payment method section for your easy to arrange payment settlement.
- After settling the payment, please send the bank-in slip to our respective mailboxes listed as below.
- For payment settled in South China, if your company needs us to provide value-added tax invoice, please fill in the Tax Invoice Application form and send back to our financial department.
Remarks:
All Payable Elsewhere shipment are subject to Freight Handling Fee (FHF), if any. For charge details please refer to our local surcharges list which posted in www.oocl.com.
4. Urgent Counter Service on Saturday (only application for Hong Kong Counter Service)
To meet your urgent business needs during Saturday, counter service will be served for handling URGENT documents(*) with prior appointment only. Customers are required to email us at ETOPICK@OOCL.COM by using our standard template ( outlook / rich text format ) with one working day on/ before 16:30 P.M. in advance of every Saturday for appointment registration. A ticket number will be returned to your mailbox in due course. Please simply quote this registration number at designated counter within the fixed appointment time for picking up your documents smoothly.
(*) Urgent Service (Import)
- Exchange of electronic Release Order
(only applicable if arrival notice is received in Friday and the shipment arriving Hong Kong during the same weekend with urgency to pick up the container)
