Import Process
Arrival Notice
Arrival Notices will be sent to customer
- 1 day before vessel arrival at port for short transit time shipment
- At least 1 day before vessel arrival at port for long transit time shipment.
For arrangement to receive arrival notice through My OOCL Center, please refer to:
http://www.oocl.com/eng/ourservices/eservices/myooclcenter/Arrival+Notice.htm
Delivery Order
Delivery Order will be released upon the submission of:
a) payment of outstanding charges including Detention and Demurrage (Please refer to
http://www.oocl.com/philippines/eng/localinformation/ddfreetime/
b) submission of relevant IB documentation
c) duly endorsed Original Bill of Lading; or a proof of identity if a Sea Waybill
Merchant Haulage Arrangement
a) Please access My OOCL Center and submit service request; or
b) Send email to [email protected] for such arrangement.
Container Deposit Refund
Please send your container deposit refund request via electronic email address to the following entry point.
Cc: [email protected]
- Email Subject : OOCL Refund Request / BL Number
Kindly ensure to submit the following documents in pdf format:
(1) Softcopy of Official Receipt
(2) Softcopy of Authorization Letter for Refund with affixed signature of authorized representative of the company
(3) ID copy of authorized represenattive of the company who signed the Authorization letter
(4) If individual broker, kindly provide softcopy of PRC ID
We will respond to your email to acknowledge the receipt of your container deposit refund request and subsequently email to inform if the payment is ready for collection at the designated BDO releasing center. Please bring the documents above in exchange of the payment at the bank.
Address: Ground Floor Five E-com Center, Pacific Drive corner Bayshore Avenue, Mall of Asia Complex, Pasay City
Releasing Schedule: Monday to Friday, 9:00 AM to 3:00 PM
