Holiday Notice – November 1, 2019 (All Saints’ Day) and November 2, 2019 Special (non-working) Holidays
22 October 2019
Re: Holiday Notice – November 1, 2019 (All Saints' Day) and November 2, 2019 Special (non-working) Holidays
Dear Valued Customers,
This is to inform you of the terminal operations, container depot schedule, shipping instruction cut off and counter service schedule for the coming subject holidays.
I. Terminal schedule:
- Vessel, Yard and Gates Operations – on regular schedule
II. Container depot schedule will be as follows:
| DATE | TRANS-OCEAN (CY7 & CY1) | TOCSI- (CABUYAO) | IRS CEZ2 (EPZA, Cavite) | IRS-NAVOTAS | LGICT |
| Nov. 1 (Friday) | 24 hours open | 0800H – 1700H | 24 hours open | 0800H – 1700H | 0800H – 1700H |
| Nov. 2 (Saturday) | 24 hours open | 0800H – 1700H | 24 hours open | 0800H – 1700H | 0800H – 1700H |
III. There will be no changes on the final shipping instruction cut off. For complete details, kindly refer to customer service guide through the following link:
http://www.oocl.com/philippines/eng/localinformation/customerserviceguide/exportprocedures/Pages/default.aspx
Please note that final and complete shipping instruction is needed for your cargo not to be unmanifested and retained on board. To avoid penalties such as, but not limited to late shipping instruction fee of USD100, we encourage you to submit final shipping instruction no later than the standard cut off.
IV. Customer service import and export counters will be closed on November 1, 2019.
V. Operations counter service schedule (import/export)
- Export Receiving/Pre-advise – on regular schedule (24/7)
- Import Releasing – will be closed
The following are the emergency contact numbers during holidays for your perusal.
| Location | Scope | Mobile Number |
Manila | Outbound Customer Service | 09178633081 |
| 09178630698 |
| 09178413695 |
Outbound Documentation | 09178395019 |
| 09178395024 |
Inbound Customer Service | 09178317907 |
| 09175227854 |
| Operations (vessel and terminal concerns) | 09178395002 |
| Operations (equipment and depot concerns) | 09178179551 |
Terminal Checker - 24/7 Pre-advise (both MICT and South Harbour) | 09123916215 |
For the complete contact list, you may refer to the link below:
http://www.oocl.com/philippines/eng/localinformation/localcontacts/Pages/default.aspx
Thank you very much for patronizing OOCL.
Respectfully Yours,
Customer Service Department
OOCL (PHILIPPINES), INC.
