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Export Procedures
Customer Service Guide

​​​​​​​​​​​​​​​​​​​​​​​​​​​Export Process

Place a Booking

Customer can place bookings with us through the following channels:

1.    Online booking via My OOCL Centre (http://www.oocl.com/) or CargoSmart (http://www.cargosmart.com/). 

Booking Acknowledgement will be sent within 2 Hours

You need to register before making the first booking.  Please register at https://moc.oocl.com/admin/registration/reg_registration_submit_main.jsf

For details, please refer to
http://www.oocl.com/eng/ourservices/eservices/myooclcenter/Booking.htm

2.    EDI Booking

Booking Acknowledgement will be sent within 2 Hours

We can handle both the EDIFACT as well as X.12 formats.  Please refer to http://www.oocl.com/eng/ourservices/eservices/edi/ for implementation guides, more information about messages, formats and protocols, and other information to help you get started.  

The following commodities are prohibited in flexitanks/flexibag onboard:

1. DG (dangerous goods) / IMO (international maritime organization) regulated cargo

2.Petroleum 

3. Petrochemical oil including its waste oil and used oil
4. Flammable Liquids
5. Heavy Alkylate Benzene
6. Latex and similar commodities which can solidify when exposed to air ​
7. Coconut Fatty Acid, also known as coconut oil from the Philippines
8. Flexitank under temperature control except beer/wine and beverages
9. Ammonium Nitrate Fertilizer​


For dangerous goods booking, please submit the DG declaration/certificate via the Shipment Folder in
My OOCL Center.

While for shipper owned container (SOC) booking, which require additional forms, please fill in the appropriate forms available at http://www.oocl.com/philippines/eng/localinformation/eforms/default.htm
and send to [email protected].

 

For details of the Shipment Folder, please visit: http://www.oocl.com/eng/ourservices/eservices/myooclcenter/Shipment+Folder.htm

 

For Booking general enquiries, please enquire via:
My OOCL Centre :  http://www.oocl.com/ or
OOCL Mobile       :  http://m.oocl.com/ or
CargoSmart         :  http://www.cargosmart/

Any other information not available from above 3 channels, please contact our Customer Service:
http://www.oocl.com/philippines/eng/localinformation/localcontacts/



Export Documentation

Shipping Instruction (S.I.).  Please submit S.I. to us on / before the S.I. cut off  as per below schedule:

I.   FINAL SHIPPING INSTRUCTION

  ServiceVesselSailingS.I. Cut OffRemarks​​​
​​  PHF via   Kaohsiung​
​​YM INITIATIVE​
​Saturday
(Manila North Harbour loading)​​
Thu/1700H​
Local Taiwan
Fri/10​00H
Others (excluding local Taiwan)
 
 KTX4


STEPHANIA K / BALTRUM / BOX ENDEAVOR

Tuesday 
(Manila North Harbour load​​​ing​)

Sat/1200H 
Mon/10​00H
Direct Japan and Shekou
​Hong kong an​d Kaohsiung

  PPHI via   Singapore SPIL NINGSIH / LADY OF LUCKSunday
(Manila North Harbour loading)
Sat/1200HAll cargo type 
​  CIS2
XIN BEI LUN / COSCO HOUSTON  / SEASPAN EMERALD / YM EFFICIENCY ​
Tuesday (Panabo load​​​ing)

Sat/1500H
Tue/1000H
For China bound cargoes
Others​ 
  CIP2CMA CGM POINTE​ PERCEE / CMA CGM FORT JAMES / CMA CGM SAINTE ANNE / CMA CGM FORT DIAMANT / CMA CGM POINTE DU PITON 
Sunday
(Manila North Harbour loading)
Wed/1700H
All cargo type 

 

  ServiceVesselSailing (from Cebu)S.I. Cut OffRemarks
  PPHIKITI BHUMSun​day​Wed/1200HAll cargo type
ORA BHUM
  CEFZHONG YING CHANG NINGWednesday​Wed/1200HAll cargo type

​Note: 
i.) For PEZA customers to avail extended shipping instruction cut off, PEZA shipper should be indicated in final shipping instruction and should appear in OOCL Bill of Lading.


Customer can submit SI to us through the following channels:

1. SI via My OOCL Centre (http://www.oocl.com/) or CargoSmart (http://www.cargosmart.com/). 

Draft B/L will be available within 6 working hours upon receipt of complete SI.

2. SI via EDI​

We can handle both the EDIFACT as well as X.12 formats.  Please refer to http://www.oocl.com/eng/ourservices/eservices/edi/ for implementation guides, more information about messages, formats and protocols, and other information to help you get started

Draft B/L will be available within 6 working hours upon receipt of complete SI.​


Issuance of Original Bill of Ladings (OB/Ls) or Sea Waybill (Express Bill):

For complete SI received before the vessel sailed, the OB/L will be ready for collection within 24 hours after vessel sailed.

For complete SI received after vessel sailed, the OB/L will be ready for collection within 24 hours after submission of the complete SI.

For Sea Waybill (Express Bill) requirement, BL will be automatically updated to seawaybill
 upon settlement of the local charges.

 You may obtain OB/Ls or Sea Waybill by:

On-Line Download through My OOCL Center (http://www.oocl.com/eng/ourservices/eservices/myooclcenter/BL+Document+Manager.htm)

OOCL Counter Offices
(
http://www.oocl.com/philippines/eng/localinformation/eforms/)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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