Christmas and New Year Holidays Notice - December 24-25 & 30-31, 2020 and January 1, 2021 - 2nd Update
22 December 2020
Re: Christmas and New Year Holidays Notice - December 24-25 & 30-31, 2020 and January 1, 2021
Dear Valued Customers,
This is to inform you of the terminal schedule, container depot schedule, shipping instruction cut off, booking acceptance, customer service online cargo releasing schedule, and operations schedule for the coming Christmas and New Year holidays.
I. Terminal schedules
* Manila North Harbour
* December 24 – Christmas Eve
- 1600H – Gate closure
- 1900H – Port Closure / Temporary suspension of pre-advise and ACTS systems for maintenance
* December 25 – Christmas Day
- 1500H – Resumption of ACTS
- 1900H – Resumption of port operations / Resumption of pre-advise
* December 30, 2020
- Gates, yard, and vessel operations - on regular schedule
* December 31 – New Year's Eve
- 1600H – Gate Closure
- 1900H – Port Closure
- ACTS Online Payment will be available for 24 hours through (https://acts.ictsi.com) * January 1 – New Year's Day
- 1900H – Resumption of Port Operations
* Manila South Harbour
* Vessel and yard operations will be closed:
from 1900H of December 24, 2020 to 1900H of December 25, 2020
from 1900H of December 31, 2020 to 1900H of January 1, 2021
* Billing – available through E-payment facility
II. Container depot schedule will be as follows:
DATE |
TRANS-OCEAN (CY1 & CY7) |
TRANS-OCEAN (CABUYAO) | IRS-CAVITE (BACAO & ENLIN) | SEACONTAINER DEPOT | FJP DEPOT |
Dec. 24 (Thursday) |
0800H – 1500H |
Close |
0800H – 1500H |
0800H – 1500H |
0800H – 1500H |
Dec. 25 (Friday) |
Close |
Close |
Close |
Close |
Close |
Dec. 30 (Wednesday) |
0800H – 1700H |
Close |
0800H – 1700H |
0800H – 1700H |
0800H – 1700H |
Dec. 31 (Thursday) |
0800H – 1500H |
Close |
0800H – 1500H |
0800H – 1500H |
0800H – 1500H |
Jan. 1 (Friday) |
Close |
Close |
Close |
Close |
Close |
III. There will be no changes on the final shipping instruction cut off. For complete details, kindly refer to customer service guide through the following link: http://www.oocl.com/philippines/eng/localinformation/customerserviceguide/exportprocedures/Pages/default.aspx
Please note that final and complete shipping instruction is needed for your cargo not to be unmanifested and retained on board. To avoid penalties such as, but not limited to late shipping instruction fee of USD100, we encourage you to submit final shipping instruction no later than the standard cut off.
IV. Booking acceptance for export shipments
| Date | Schedule |
| December 24, 2020 | Opened from 8:30AM to 5:30PM |
| December 25, 2020 | Closed |
| December 30, 2020 | Opened from 8:30AM to 5:30PM |
| December 31, 2020 | Opened from 8:30AM to 5:30PM |
| January 1, 2021 | Closed |
V. Customer service online inbound cargo releasing
| Date | Schedule |
| December 24, 2020 | Opened from 9:00AM to 12:00NN |
| December 25, 2020 | Closed |
| December 26, 2020 | Opened from 9:00AM to 12:00NN |
| December 30, 2020 | Opened from 9:00AM to 12:00NN |
| December 31, 2020 | Opened from 9:00AM to 12:00NN |
| January 1, 2021 | Closed |
VI. Operations counter service schedule (import/export)
- Export Receiving/Pre-advise
| Date | Schedule |
| December 24, 2020 | Closed from December 24, 2020 (1900H) to December 25, 2020 (1900H) |
| December 25, 2020 | Resume from 1900H onwards |
| December 30, 2020 | On regular schedule (24/7) |
| December 31, 2020 | Closed from December 31, 2020 (1900H) to January 1, 2021 (1900H) |
| January 1, 2021 | Resume from 1900H onwards |
| Date | Schedule |
| December 24, 2020 | Opened from 9:00AM to 12:00NN |
| December 25, 2020 | Closed |
| December 26, 2020 | Opened from 9:00AM to 12:00NN |
| December 30, 2020 | Opened from 9:00AM to 12:00NN |
| December 31, 2020 | Opened from 9:00AM to 12:00NN |
| January 1, 2021 | Closed |
The following are the emergency contact numbers during holidays for your perusal.
- Customer Service Contacts
Location | Scope | Mobile Number/ Duo Number/ Email address | Contact Person |
Manila | Outbound Customer Service (Booking) | 09178633081 / (02)-75034896 [email protected] | Mercy dela Cruz (US / Canada and Latin America bookings) |
| 09178630698 / (02)-76168082 [email protected] | Daphne Faye Candolita (Europe and Australia bookings) |
| 09178413695 / (02)-75060676 [email protected] | Juaymah Liezl Velasco (Intra-Asia bookings) |
| Outbound Documentation | 09178395019 / (02)-75092317 [email protected] | Josephine Javier |
| Inbound Customer Service | 09178317907 / [email protected] | Michelle Santos |
| 09276467668 / [email protected] | Jeany de Asis |
| 09175227854 / (02)-75068517 [email protected] | Stephany Vasquez |
Note: Please copy furnish Ebony Cano (Email: [email protected] ; Mobile no. 09178395024
2. Operations Contacts
| Location | Scope | Mobile Number/ Email address | Contact Person |
Manila | Operations (vessel and terminal concerns) | 09178395002/ [email protected] | Joel Zarate |
| Operations (equipment and depot concerns) | 09178179551/ [email protected] | Rachelle Adap |
Terminal Checker - 24/7 Pre-advise (both MICT and South Harbour) | 09123916215/ [email protected] | |
For complete contact lists, you may refer to the following link:
http://www.oocl.com/philippines/eng/localinformation/localcontacts/Pages/default.aspx.
Thank you very much for patronizing OOCL.
Respectfully Yours,
Customer Service Department
OOCL (PHILIPPINES), INC.
(This is an electronic letter. No signature is required)
