27 August 2020

Re:  Holiday Notice – August 31, 2020 (National Heroes' Day) Regular Holiday

Dear Valued Customers,

This is to inform you of the terminal schedule, container depot schedule, shipping instruction cut off, customer service online cargo releasing schedule, and operations schedule for the coming National Heroes Day regular holiday.

I.              Terminal schedule:

• Manila North Harbour and Manila South Harbour – to be advised once we received information from these terminals.
  
  

II.            Container depot schedule will be as follows:     

III.           There will be no changes on the final shipping instruction cut off. For complete details, kindly refer to customer service guide through the following link: http://www.oocl.com/philippines/eng/localinformation/customerserviceguide/exportprocedures/Pages/default.aspx

Please note that final and complete shipping instruction is needed for your cargo not to be unmanifested and retained on board. To avoid penalties such as, but not limited to late shipping instruction fee of USD100, we encourage you to submit final shipping instruction no later than the standard cut off.

IV.          Customer service online inbound cargo releasing will be opened on August 31 from 9:00AM to 12NN only.

V.            Operations counter service schedule (import/export)

• Export Receiving/Pre-advise – on regular schedule (24/7)
• Import Releasing – will be opened on August 31 from 9:00AM to 12:00NN only
  
  
  The following emergency contact numbers during holidays for your perusal.
   

i.)            Customer Service Contacts

ii.)           Operations Contacts

For the complete contact list, you may refer to the link below:

http://www.oocl.com/philippines/eng/localinformation/localcontacts/Pages/default.aspx

Thank you very much for patronizing OOCL.

Respectfully Yours,

Customer Service Department

OOCL (PHILIPPINES), INC.

(This is an electronic letter. No signature is required)