Holiday Notice – December 8, 2020 (Feast of the Immaculate Conception of Mary)
3 December 2020
Re: Holiday Notice – December 8, 2020 (Feast of the Immaculate Conception of Mary)
Dear Valued Customers,
This is to inform you of the terminal schedule, container depot schedule, shipping instruction cut off, booking acceptance, customer service online cargo releasing schedule, and operations schedule for the coming subject holiday.
I. Terminal schedule:
Manila International Container Terminal (MICT) and Manila South Harbour
- Manila North Harbou
- Vessel, Yard and Gate Operations – on regular schedule
- Billing – available through ACTS Online Payment System (https://acts.ictsi.com/)
- Vessel, Yard and Gate Operations – on regular schedule
- Billing – available through E-payment facility
II. Container depot schedule will be as follows:
| DATE | TRANS-OCEAN (CY7 & CY1) | TRANS-OCEAN (Cabuyao) | IRS - Cavite (Bacao & Enlin) | Seacon | FJP CY |
| Dec. 8 (Tuesday) | 0800H – 1700H | Closed | 0800H – 1700H | 0800H – 1700H | 0800H – 1700H |
III. There will be no changes on the final shipping instruction cut off. For complete details, kindly refer to customer service guide through the following link:
http://www.oocl.com/philippines/eng/localinformation/customerserviceguide/exportprocedures/Pages/default.aspx
Please note that final and complete shipping instruction is needed for your cargo not to be unmanifested and retained on board. To avoid penalties such as, but not limited to late shipping instruction fee of USD100, we encourage you to submit final shipping instruction no later than the standard cut off.
IV. Booking acceptance for export shipments will be from 8:30AM to 5:30PM only.
V. Customer service online inbound cargo releasing will be opened from 9:00AM to 12:00NN only.
VI. Operations counter service schedule (import/export)
- Export Receiving/Pre-advise – on regular schedule (24/7)
- Import Releasing – will be opened from 9:00AM to 12:00NN only
The following are the emergency contact numbers during holidays for your perusal. I.) Customer Service Contact
| Location | Scope | Mobile Number/ Duo Number/ Email address | Contact Person |
Manila | Outbound Customer Service (Booking) | 09178633081 / (02)-75034896 [email protected] | Mercy dela Cruz (US / Canada and Latin America bookings) |
| 09178630698 / (02)-76168082 [email protected] | Daphne Faye Candolita (Europe and Australia bookings) |
| 09178413695 / (02)-75060676 [email protected] | Juaymah Liezl Velasco (Intra-Asia bookings) |
| Outbound Documentation | 09178395019 / (02)-75092317 [email protected] | Josephine Javier |
| Inbound Customer Service | 09178317907 / [email protected] | Michelle Santos |
| 09276467668 / [email protected] | Jeany de Asis |
| 09175227854 / (02)-75068517 [email protected] | Stephany Vasquez |
II.) Operations Contacts
| Location | Scope | Mobile Number/ Email address | Contact Person |
Manila | Operations (vessel and terminal concerns) | 09178395002/ [email protected] | Joel Zarate |
| Operations (equipment and depot concerns) | 09178179551/ [email protected] | Rachelle Adap |
Terminal Checker - 24/7 Pre-advise (both MICT and South Harbour) | 09123916215/ [email protected] | |
For the complete contact list, you may refer to the link below:
http://www.oocl.com/philippines/eng/localinformation/localcontacts/Pages/default.aspx
Thank you very much for patronizing OOCL.
Respectfully Yours,
Customer Service Department
OOCL (PHILIPPINES), INC.
(This is an electronic letter. No signature is required)
