10 June 2020

Re:  Holiday Notice – June 12, 2020 (Independence Day) Regular Holiday

Dear Valued Customers,

This is to inform you of the terminal operations, container depot schedule, shipping instruction cut off, operations schedule and customer service online cargo releasing schedule for the coming (Independence Day) regular holiday.

I.              Terminal schedule:

                     * Manila North Harbour

                                         - Vessel, Yard and Gates Operations – on regular schedule

                                         - Billing Center will be closed

                                         - Online payment is available 24 hours

                    * Manila South Harbour

                                         - Vessel, Yard and Gates Operations – on regular schedule

                                         - Billing office will be opened from 8:00AM to 5:00PM

II.            Container depot schedule will be as follows:      

III.           There will be no changes on the final shipping instruction cut off. For complete details, kindly refer to customer service guide through the following link:

http://www.oocl.com/philippines/eng/localinformation/customerserviceguide/exportprocedures/Pages/default.aspx
 
Please note that final and complete shipping instruction is needed for your cargo not to be unmanifested and retained on board. To avoid penalties such as, but not limited to late shipping instruction fee of USD100, we encourage you to submit final shipping instruction no later than the standard cut off.
 

IV.          Customer service online inbound cargo releasing will be on skeletal work force on June 12 from 9:00AM to 4:00PM only.

V.            Operations counter service schedule (import/export)

• Export Receiving/Pre-advise – on regular schedule (24/7)
• Import Releasing – will be opened on June 12 from 9:00AM to 4:00PM only
  
  The following emergency contact numbers during holidays for your perusal.
  
  

i.)            Customer Service Contacts

ii.)           Operations Contacts

For the complete contact list, you may refer to the link below:

http://www.oocl.com/philippines/eng/localinformation/localcontacts/Pages/default.aspx

Thank you very much for patronizing OOCL.

Respectfully Yours,

Customer Service Department

OOCL (PHILIPPINES), INC.

(This is an electronic letter. No signature is required)