29 April 2020

Re:  Holiday Notice – May 1, 2020 (Labor Day) Regular Holiday - 1st Update

Dear Valued Customers,

This is to inform you of the terminal operations, container depot schedule, shipping instruction cut off, and counter service schedule for the coming Labor Day regular holiday.

I.              Terminal schedule:Terminal schedule:

                       * Manila North Harbour

                               - Vessel, Yard and Gates - 24 hours open

                               - Billing Center - 0800H to 1800H

                                      - Kiosk cut-off is at 1700H

                                      - Online payment is available 24 hours

                       * Manila South Harbour - to be advised once we received information from the terminal.

II.            Container depot schedule will be as follows:     

III.           There will be no changes on the final shipping instruction cut off. For complete details, kindly refer to customer service guide through the following link:

http://www.oocl.com/philippines/eng/localinformation/customerserviceguide/exportprocedures/Pages/default.aspx

Please note that final and complete shipping instruction is needed for your cargo not to be unmanifested and retained on board. To avoid penalties such as, but not limited to late shipping instruction fee of USD100, we encourage you to submit final shipping instruction no later than the standard cut off.

IV.          Customer service inbound online releasing will be available on May 1 from 8:30AM to 5:30PM via work from home.

V.            Operations counter service schedule (import/export)

• Export Receiving/Pre-advise – on regular schedule (24/7)
• Import Releasing – available via work from home from 8:30AM to 5:30PM
  
  The following emergency contact numbers during holidays for your perusal.

                          i.) Customer Service Contacts

                          ii.) Operations Contacts

For complete contact lists, you may refer to the following link:

http://www.oocl.com/philippines/eng/localinformation/localcontacts/Pages/default.aspx

Thank you very much for patronizing OOCL.

Respectfully Yours,

Customer Service Department

OOCL (PHILIPPINES), INC.

(This is an electronic letter. No signature is required)