Holiday Notice – May 25, 2020 Eid'l Fitr (Feast of Ramadhan) Regular Holiday
22 May 2020
Re: Holiday Notice – May 25, 2020 Eid'l Fitr (Feast of Ramadhan) Regular Holiday
Dear Valued Customers,
This is to inform you of the terminal schedule, container depot schedule, shipping instruction cut off, and counter service schedule for the coming Eid'l Fitr (Feast of Ramadhan) regular holiday.
I. Terminal schedule:
Manila North Harbour
- Vessel, Yard and Gates Operations – 24 hours open
- Billing center will be open from 0800H to 1800H
* Kiosk cut-off is at 1700H
* Online payment is available 24 hours
Manila south Harbour
- Vessel, Yard and Gates Operations – on regular schedule
- Billing office will be open from 0800H to 1600H
II. Container depot schedule will be as follows:
DATE |
TRANS-OCEAN (CY7) |
TRANS-OCEAN (CABUYAO) | IRS CEZ2 (EPZA, Cavite) |
IRS-NAVOTAS |
LGICT |
May 25 (Monday) |
0800H – 1700H |
0800H – 1700H |
0800H – 1700H |
0800H – 1700H |
0800H – 1700H |
III. There will be no changes on the final shipping instruction cut off. For complete details, kindly refer to customer service guide through the following link:
http://www.oocl.com/philippines/eng/localinformation/customerserviceguide/exportprocedures/Pages/default.aspx
Please note that final and complete shipping instruction is needed for your cargo not to be unmanifested and retained on board. To avoid penalties such as, but not limited to late shipping instruction fee of USD100, we encourage you to submit final shipping instruction no later than the standard cut off.
IV. Customer service online inbound cargo releasing will be on skeletal work force on May 25.
V. Operations counter service schedule (import/export)
- Export Receiving/Pre-advise – on regular schedule (24/7)
- Import Releasing – will be opened on May 25 from 8:30AM to 5:30PM
The following emergency contact numbers during holidays for your perusal.
i.) Customer Service Contacts
ii.) Operations Contacts
| Location | Scope | Mobile Number/ Email address | Contact Person |
Manila | Operations (vessel and terminal concerns) | 09178395002/ [email protected] | Joel Zarate |
| Operations (equipment and depot concerns) | 09171532786/ [email protected] | Jeffrey Gutierrez |
Terminal Checker - 24/7 Pre-advise (both MICT and South Harbour) | 09123916215/ [email protected] | |
For the complete contact list, you may refer to the link below:
http://www.oocl.com/philippines/eng/localinformation/localcontacts/Pages/default.aspx
Thank you very much for patronizing OOCL.
Respectfully Yours,
Customer Service Department
OOCL (PHILIPPINES), INC.
(This is an electronic letter. No signature is required)
