Holiday Notice – November 30, 2020 (Bonifacio Day)
25 November 2020
Re: Holiday Notice – November 30, 2020 (Bonifacio Day)
Dear Valued Customers,
This is to inform you of the terminal schedule, container depot schedule, shipping instruction cut off, customer service online cargo releasing schedule, and operations schedule for the coming Bonifacio Day.
I. Terminal schedule:
- Manila North Harbour
- Vessel, Yard and Gate Operations – 24 hours open
- Billing - Available through ACTS Online Payment System https://acts.ictsi.com/
- Manila South Harbour – to be advised once we received information from the terminal
II. Container depot schedule will be as follows:
| DATE | TRANS-OCEAN (CY7 & CY1) | TRANS-OCEAN (CABUYAO) | IRS – CAVITE (BACAO & ENLIN) | FJP CY | SEACONTAINER DEPOT |
| Nov. 30 (Monday) | 0800H – 1700H | 0800H – 1700H | 0800H – 1700H | 0800H – 1700H | 0800H – 1700H |
III. There will be no changes on the final shipping instruction cut off. For complete details, kindly refer to customer service guide through the following link:
http://www.oocl.com/philippines/eng/localinformation/customerserviceguide/exportprocedures/Pages/default.aspx
Please note that final and complete shipping instruction is needed for your cargo not to be unmanifested and retained on board. To avoid penalties such as, but not limited to late shipping instruction fee of USD100, we encourage you to submit final shipping instruction no later than the standard cut off.
IV. Customer service online inbound cargo releasing will be opened on November 30 from 9:00AM to 12NN only.
V. Operations counter service schedule (import/export)
- Export Receiving/Pre-advise – on regular schedule (24/7)
- Import Releasing – will be opened on November 30 from 9:00AM to 12:00NN only
The following emergency contact numbers during holidays for your perusal.
i.) Customer Service Contacts
| Location | Scope | Mobile Number/ Duo Number/ Email address | Contact Person |
Manila | Outbound Customer Service (Booking) | 09178633081 / (02)-75034896 [email protected] | Mercy dela Cruz (US / Canada and Latin America bookings) |
| 09178630698 / (02)-76168082 [email protected] | Daphne Faye Candolita (Europe and Australia bookings) |
| 09178413695 / (02)-75060676 [email protected] | Juaymah Liezl Velasco (Intra-Asia bookings) |
| Outbound Documentation | 09178395019 / (02)-75092317 [email protected] | Josephine Javier |
| Inbound Customer Service | 09178317907 / [email protected] | Michelle Santos |
| 09276467668 / [email protected] | Jeany de Asis |
| 09175227854 / (02)-75068517 [email protected] | Stephany Vasquez |
ii.) Operations Contacts
| Location | Scope | Mobile Number/ Email address | Contact Person |
Manila | Operations (vessel and terminal concerns) | 09178395002/ [email protected] | Joel Zarate |
| Operations (equipment and depot concerns) | 09178179551/ [email protected] | Rachelle Adap |
Terminal Checker - 24/7 Pre-advise (both MICT and South Harbour) | 09123916215/ [email protected] | |
For the complete contact list, you may refer to the link below:
http://www.oocl.com/philippines/eng/localinformation/localcontacts/Pages/default.aspx
Thank you very much for patronizing OOCL.
Respectfully Yours,
Customer Service Department
OOCL (PHILIPPINES), INC.
(This is an electronic letter. No signature is required)
