Christmas and New Year Holidays Notice – December 24-25, 30-31, 2024 and January 1, 2025
18 December 2024
Re: Christmas and New Year Holidays Notice – December 24-25, 30-31, 2024 and January 1, 2025
Dear Valued Customers,
This is to inform you of the terminal schedule, container depot schedule, shipping instruction cut off, booking acceptance, customer service online cargo releasing, and operations schedule for the coming Christmas and New Year holidays.
i. Terminal schedule
1. Manila North Harbour
- December 24 - Christmas Eve
- 1600H - gates entry cut-off
- 1900H - port closure and temporary suspension of pre-advise and ACTS system for maintenance
- December 25 - Christmas Day
- 1900H - Resumption of port operations (gates, yard, and vessel), pre-advise and ACTS.
- December 30 - Rizal Day
- 24 hours regular gates, yard, and vessel operations
- December 31 - New Year's Eve
- 1000H - temporary suspension of pre-advise and ACTS system for maintenance
- 1600H - gates entry cut-off
- 1900H - port closure
- January 01 - New Year's Day
- 1900H - Resumption of port operations (gates, yard, and vessel), pre-advise and ACTS.
- For ACTS Online Payment, you may access it 24/7 during these dates at https://acts.ictsi.com .You may also fund your ACTS Online account through the UBP or BDO e-ADR (POB and BOB only for the above dates) by following the step-by-step procedure in below link:
2. Manila South Harbour
- Vessel and yard operations will be closed:
- from 1900H of December 24, 2024 to 1900H of December 25, 2024
- from 1900H of December 31, 2024 to 1900H of January 1, 2025
ii. Container depot schedule will be as follows:
| Date | TRANS-OCEAN (CY1 & CY7) | SeaContainer DEPOT | DP World (MILT) |
Dec. 24 (Tue)
| 0800H – 1700H | Close | Closed from Dec 24 1800H until Dec 25 1800H
(for empty return only) |
| Dec. 25 (Wed) | Close | Close |
Dec. 30 (Mon)
| Close | 0900H – 2400H | 24hrs. open
(for empty return only) |
| Dec. 31 (Tue) | Close | Close | Closed from Dec 31 1800H until Jan 01 1800H
(for empty return only) |
| Jan. 1 (Wed) | Close | Close |
iii. There will be no changes on the final shipping instruction cut off. For complete details, kindly refer to customer service guide through the following link: http://www.oocl.com/philippines/eng/localinformation/customerserviceguide/exportprocedures/Pages/default.aspx
Please note that final and complete shipping instruction is needed for your cargo not to be unmanifested and retained on board. To avoid penalties such as, but not limited to late shipping instruction fee of USD100, we encourage you to submit final shipping instruction no later than the standard cut off.
iv. Customer service online cargo releasing and delivery order issuance
| Date | Schedule |
| December 24, 2024 | closed |
| December 25, 2024 | closed |
| December 30, 2024 | open from 1000H to 1200H |
| December 31, 2024 | closed |
| January 01, 2025 | closed |
v. Operations service schedule (import/export)
- Export Receiving/Pre-advise
| Date | Schedule |
| December 24, 2024 | closed - from 1900H onwards |
| December 25, 2024 | resume – 1900H onwards |
| December 30, 2024 | on regular schedule (24hrs.) |
| December 31, 2024 | closed from 1900H onwards |
| January 01, 2025 | resume from 1900H onwards |
| Date | Schedule |
| December 24, 2024 | closed |
| December 25, 2024 | closed |
| December 30, 2024 | open from 1000H to 1200H |
| December 31, 2024 | closed |
| January 01, 2025 | closed |
The following are the emergency contact numbers during holidays for your perusal.
- Customer Service Contacts
Note: Please copy furnish Ebony Cano (Email: [email protected] ; Mobile no. 09178395024)
- Operations Contacts
| Location | Scope | Mobile Number/ Email address | Contact Person |
Manila |
Operations (vessel and terminal concerns) | 09178395002 [email protected] | Joel Zarate |
Operations (equipment and depot concerns) | 09178179551 [email protected] | Rachelle Adap |
| Terminal Checker - 24/7 Pre-advise (both MICT and South Harbour) | 8554 8053 [email protected] | |
For complete contact lists, you may refer to the following link:
http://www.oocl.com/philippines/eng/localinformation/localcontacts/Pages/default.aspx.
Thank you very much for patronizing OOC.
Respectfully Yours,
Customer Service Department
OOCL (Philippines), Inc.
