Holiday Notice - April 10, 2024 Eid’l Fitr (Feast of Ramadhan) Regular Holiday
8 April 2024
Re: Holiday Notice - April 10, 2024 Eid'l Fitr (Feast of Ramadhan) Regular Holiday
Dear Valued Customers,
This is to inform you of the terminal schedule, container depot schedule, shipping instruction cut off, customer service online cargo releasing schedule, and operations schedule for the incoming subject holiday.
i. Terminal schedule:
- Manila North Harbour
- Vessel, Yard, and Gate Operations – 24 hours open
- ACTS Online payment is available 24 hours (You may access ACTS through https://acts.ictsi.com/)
For BOC manning and schedule, kindly coordinate with BOC-MICP directly.
- Manila South Harbour – will be operating on a regular schedule.
ii. Container depot schedule will be as follows:
| Depot Name | Address | Operating Hours |
| Transocean CY7 | Tawilis Street, Dagat-dagatan Avenue Extension, Caloocan City |
0800H-2400H |
| Transocean CY1 | 22 phase A/B area 5 industrial Dagat dagatan, Navotas |
| Transocean - Cabuyao | 1A PSD 425014 Subdivision Pulo Cabuyao City | CLOSE for OOCL |
| SeaContainer DEPOT | 1090 Northbay Boulevard, Navotas City, Metro Manila, Philippines | 0900H-2400H |
| Oceanbox Container Services Inc. | Lot 7, Block 4, Harbor Center, Vitas, Tondo, Manila | CLOSE for OOCL |
| DP World (MILT) | Tacoma corner 2nd Street, South Harbor, Port Area | 0800H-2000H
(for empty return only) |
iii. There will be no changes to the final shipping instruction cut off. For complete details, kindly refer to customer service guide through the following link:
http://www.oocl.com/philippines/eng/localinformation/customerserviceguide/exportprocedures/Pages/default.aspx
Please note that final and complete shipping instruction is needed for your cargo not to be unmanifested and retained on board. To avoid penalties such as, but not limited to late shipping instruction fee of USD100, we encourage you to submit final shipping instruction no later than the standard cut off.
iv. Customer service online cargo releasing/delivery order issuance will be opened from 10:00am to 12:00pm only.
v. Operations service schedule (import/export)
- Export Receiving/Pre-advise – on regular schedule (24/7 open)
- Import Releasing – will be opened from 10:00am to 12:00pm only.
The following emergency contact numbers during holidays for your perusal.
i.) Customer Service Contacts
ii.) Operations Contacts
| Location | Scope | Mobile Number/ Email address | Contact Person |
Manila
| Operations (vessel and terminal concerns) | 09178395002
[email protected] | Joel Zarate |
| Operations (equipment and depot concerns) | 09178179551
[email protected] | Rachelle Adap |
Terminal Checker - 24/7 Pre-advise (both MICT and South Harbour)
| 09087874955
[email protected]
| |
For complete contact lists, you may refer to the following link:
http://www.oocl.com/philippines/eng/localinformation/localcontacts/Pages/default.aspx.
Thank you very much for patronizing OOCL.
Respectfully Yours,
Customer Service Department
OOCL (PHILIPPINES), INC.
(This is an electronic letter. No signature is required)
