Holiday Notice - February 09, 2024 (Chinese New Year) - Special Non-working Holiday
16 February 2024
Re: Holiday Notice - February 09, 2024 (Chinese New Year) - Special Non-working Holiday
Dear Valued Customers,
This is to inform you of the terminal schedule, container depot schedule, shipping instruction cut off, customer service online cargo releasing schedule, and operations schedule for the incoming subject holidays.
i. Terminal schedule:
- Manila North Harbour
- Vessel, Yard, and Gate Operations – 24 hours open
- ACTS Online payment is available 24 hours (You may access ACTS through https://acts.ictsi.com/)
For BOC manning and schedule, kindly coordinate with BOC-MICP directly.
- Manila South Harbour – will be operating on a regular schedule.
ii. Container depot schedule will be as follows:
| Depot Name | Address | Operating Hours |
| Transocean CY7 | Tawilis Street, Dagat-dagatan Avenue Extension, Caloocan City | 0800H-1700H |
| Transocean CY1 | 22 phase A/B area 5 industrial Dagat dagatan, Navotas | |
| Transocean - Cabuyao | 1A PSD 425014 Subdivision Pulo Cabuyao City | CLOSE for OOCL |
| SeaContainer DEPOT | 1090 Northbay Boulevard, Navotas City, Metro Manila, Philippines | 0900H-2400H |
| Oceanbox Container Services Inc. | Lot 7, Block 4, Harbor Center, Vitas Tondo Manila | 0900H-2400H |
| DP World (MILT) | Tacoma corner 2nd Street, South Harbor, Port Area | Open 24HRS |
iii. There will be no changes to the final shipping instruction cut off. For complete details, kindly refer to customer service guide through the following link:
http://www.oocl.com/philippines/eng/localinformation/customerserviceguide/exportprocedures/Pages/default.aspx
Please note that final and complete shipping instruction is needed for your cargo not to be unmanifested and retained on board. To avoid penalties such as, but not limited to late shipping instruction fee of USD100, we encourage you to submit final shipping instruction no later than the standard cut off.
iv. Customer service online cargo releasing/delivery order issuance will be open from 1000H to 1200H only.
v. Operations service schedule (import/export)
- Export Receiving/Pre-advise – on regular schedule (24/7 open)
- Import Releasing – will be open from 1000H to 1200H only.
The following emergency contact numbers during holidays for your perusal.
- Customer Service Contacts
Location | Scope | Mobile Number/ Email address | Contact Person |
Manila
| Outbound Customer Service (Booking) | 09178633081 [email protected] | Mercy dela Cruz (US / Canada, Latin America, Europe & Australia bookings) |
| | 09178630698
[email protected] | Regine Palugod (Intra-Asia bookings) |
| Outbound Documentation | 09178395019 [email protected] | Josephine Javier
|
ii.) Operations Contacts
| Location | Scope | Mobile Number/ Email address | Contact Person |
Manila
| Operations (vessel and terminal concerns) | 09178395002
[email protected] | Joel Zarate |
| Operations (equipment and depot concerns) | 09178179551
[email protected] | Rachelle Adap |
Terminal Checker - 24/7 Pre-advise (both MICT and South Harbour) | 09087874955
[email protected] | |
For complete contact lists, you may refer to the following link:
http://www.oocl.com/philippines/eng/localinformation/localcontacts/Pages/default.aspx.
Thank you very much for patronizing OOCL.
Respectfully Yours,
Customer Service Department
OOCL (PHILIPPINES), INC.
(This is an electronic letter. No signature is required)
