Holiday Notice - November 01 2024 (All Saints Day) Special Non-working Holiday & November 02 2024 (All Souls Day)
28 October 2024
Re: Holiday Notice - November 01 2024 (All Saints Day) Special Non-working Holiday & November 02 2024 (All Souls Day) Special Non-working Holiday
Dear Valued Customers,
This is to inform you of the terminal schedule, container depot schedule, shipping instruction cut off, customer service online cargo releasing schedule, and operations schedule for the incoming subject holidays.
i. Terminal schedule:
- Manila North Harbour
- Vessel, Yard, and Gate Operations – 24 hours open
- ACTS Online payment is available 24 hours (You may access ACTS through https://acts.ictsi.com/)
For BOC manning and schedule, kindly coordinate with BOC-MICP directly.
- Manila South Harbour – will be operating on a regular schedule.
ii. Container depot schedule will be as follows:
| Depot Name | Address | Operating Hours |
| Transocean CY7 | Tawilis Street, Dagat-dagatan Avenue Extension, Caloocan City |
0800H-1700H |
| Transocean CY1 | 22 phase A/B area 5 industrial Dagat dagatan, Navotas |
| SeaContainer DEPOT | 1090 Northbay Boulevard, Navotas City, Metro Manila, Philippines | To be advised |
| DP World (MILT) | Tacoma corner 2nd Street, South Harbor, Port Area | 24hrs. open
(for empty return only) |
iii. There will be no changes on the final shipping instruction cut off. For complete details, kindly refer to customer service guide through the following link:
http://www.oocl.com/philippines/eng/localinformation/customerserviceguide/exportprocedures/Pages/default.aspx
Please note that final and complete shipping instruction is needed for your cargo not to be unmanifested and retained on board. To avoid penalties such as, but not limited to late shipping instruction fee of USD100, we encourage you to submit final shipping instruction no later than the standard cut off.
iv. Customer service online inbound cargo releasing will be opened on Nov 1, 2024 from 1000H to 1200H only.
v. Operations service schedule (import/export)
- Export Receiving/Pre-advise – on regular schedule (24/7 open)
- Import Releasing – will be opened on Nov 1, 2024 from 1000H to 1200H only.
The following emergency contact numbers during holidays for your perusal.
i.) Customer Service Contacts
| Location | Scope | Mobile Number/ Email address | Contact Person |
Manila
|
Outbound Customer Service (Booking)
| 09178633081 [email protected] | Stephany Vasquez (US / Canada, Latin America) |
| 09178630698 [email protected] | Regine Palugod (Intra-Asia, Europe & Australia bookings) |
| Outbound Documentation | 09178395019 [email protected] | Josephine Javier |
Inbound Customer Service
| 09178317907 [email protected] | Michelle Santos |
| 09173074237 [email protected] | Mary Joy Aduana |
ii.) Operations Contacts
| Location | Scope | Mobile Number/ Email address | Contact Person |
Manila | Operations (vessel and terminal concerns) | 09178395002
[email protected] | Joel Zarate |
| Operations (equipment and depot concerns) | 09178179551
[email protected] | Rachelle Adap |
Terminal Checker - 24/7 Pre-advise (both MICT and South Harbour) | 8554 8053
[email protected] | |
For complete contact lists, you may refer to the following link:
http://www.oocl.com/philippines/eng/localinformation/localcontacts/Pages/default.aspx.
Thank you very much for patronizing OOCL.
Respectfully Yours,
Customer Service Department
OOCL (PHILIPPINES), INC.
(This is an electronic letter. No signature is required)
