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Holiday Notice – December 08, 2025 (Feast of the Immaculate Conception of Mary) - Special Non-working Holiday
Holiday Notice – December 08, 2025 (Feast of the Immaculate Conception of Mary) - Special Non-working Holiday

5 December 2025

Re:  Holiday Notice – December 08, 2025 (Feast of the Immaculate Conception of Mary) - Special
Non-working Holiday


Dear Valued Customers,

This is to inform you of the terminal schedule, container depot schedule, shipping instruction cut off, customer service online cargo releasing schedule, and operations schedule for the incoming subject holiday.
I.                 Terminal schedule:

  •  Manila North Harbour
    • Vessel, Yard, and Gate Operations – 24 hours open
    • ACTS Online payment is available 24 hours

      You may access ACTS through https://acts.ictsi.com/

      For BOC manning and schedule, kindly coordinate with BOC-MICP directly.
  • Manila South Harbour – will be operating on a regular schedule.

     

II.               Container depot schedule will be as follows: 

Depot NameAddressOperating Hours
Transocean CY7Tawilis Street, Dagat-dagatan Avenue Extension, Caloocan City
​0800H-2400H ​
Transocean CY122 phase A/B area 5 industrial Dagat dagatan, Navotas
SeaContainer DEPOT1090 Northbay Boulevard, Navotas City, Metro Manila, Philippines0900H-2400H
DP World (MILT)Tacoma corner 2nd Street, South Harbor, Port Area24hrs. open
(for empty return only)

  

III.              There will be no changes on the final shipping instruction cut off. For complete details, kindly refer to customer service guide through the following link:

http://www.oocl.com/philippines/eng/localinformation/customerserviceguide/exportprocedures/Pages/default.aspx

Please note that final and complete shipping instruction is needed for your cargo not to be unmanifested and retained on board. To avoid penalties such as, but not limited to late shipping instruction fee of USD100, we encourage you to submit final shipping instruction no later than the standard cut off.

 
IV.             Customer service online cargo releasing and delivery order issuance will be opened from 1000H to 1200H only.

 
V.               Operations counter service schedule (import/export)

  • Export Receiving/Pre-advise – on regular schedule (24/7 open)
  • Import Releasing – will be opened from 1000H to 1200H only.

     
    The following are the emergency contact numbers for your perusal during holidays.

           i.)    Customer Service Contacts
LocationScopeMobile Number/ Email addressContact Person





​​​​​Manila ​ ​ ​ ​ ​

Outbound Customer Service (Booking) ​
09178413695
[email protected]
Regine Palugod ((US / Canada, Latin America and Intra-Asia, bookings)
09178630698 [email protected]Noami Pacete (Europe & Australia bookings)

Outbound Documentation ​
09178395019 [email protected]Josephine Javier
09178743367 [email protected]Stephany Vasquez

Inbound Customer Service ​
09178317907 [email protected]Michelle Santos
09173074237 [email protected]Mary Joy Aduana

 

 

       ii.)    Operations Contacts

LocationScopeMobile Number/ Email addressContact Person




​Manila ​ ​
Operations (vessel and terminal concerns)09178395002
[email protected]
Joel Zarate
Operations (equipment and depot concerns)09178179551
[email protected]
Rachelle Adap

Terminal Checker - 24/7 Pre-advise

(both MICT and South Harbour)

09087874955
[email protected]
[email protected]
 

 

For complete contact list, you may refer to the following link:

http://www.oocl.com/philippines/eng/localinformation/localcontacts/Pages/default.aspx.

Thank you very much for patronizing OOCL.

 

Respectfully Yours,

 

Customer Service Department

OOCL (PHILIPPINES), INC.

(This is an electronic letter. No signature is required)

 
 


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