Before cargo can be released we require submission of a duly endorsed Original Bill of Lading, payment of outstanding charges and a release to order.
Please see our import Demurrage & Detention page for details of free time and charges, and our Local Contacts page for relevant email addresses and telephone numbers.
Please request your release through our online cargo management portal: https://ukcr.home.oocl.com/
For a guide on how to use the container management portal, please click here: Container Management Portal.pdf
Releases are PIN only which will be seven digits supplied by OOCL.
For shipper's own containers, please check restitution point with containers owner.
For all other empty import containers delivered by Merchant Haulage return is to the port where they were originally picked up.
Standard restitution will be at the port of entry, however this will be confirmed during the Pre-Exec process.
For Pre-Execs, please click HERE (opens in new tab). Failure to arrange your Pre-Exec will prevent you from completing the restitution.
Hauliers returning laden (reloaded) import containers for export should
send Pre-Exec requests by email to SHAOUKEX, taking care to make clear that the unit is a
reloaded import. They should also make the plan to reload the import container
very clear when making the Export Booking and requesting the Import
Release. Failure to follow these instructions will leave you liable to any
associated costs that may result.
For containers shipped on a Greenock or Grangemouth B/L
Standard restitution will be at the port of entry, though alternatives may be
available upon email request to [email protected]
For non OOLU-prefixed containers, please check
restitution point by emailing SHAOUKEX
Restitution points shown in this guide supersede any prior written instruction e.g. those cited on Release Notes.
Customers and/or their hauliers are responsible for checking the opening and closing times for the depots concerned. OOCL will not in any circumstances accept any costs associated with failed restitutions to closed depots.
To avoid Detention, hauliers must return the empty container(s) to the nominated depot within the specified Free Time Rules.
Any costs incurred by OOCL for subsequent repositioning of empty equipment returned to a depot other than that specified in the above tables, or returned to incorrect stock (i.e. non OOCL), will be passed on to the party taking release of the cargo. The same party will be liable for any damage to OOCL equipment whilst in their care.
The party taking release of the cargo shall be fully responsible for cargo losses or damage if appropriate measures are not taken to maintain and monitor the required temperature once the cargo is out-gated from the pickup location.
