OOCL offers customers 24/7 Interactive Voice Response

  In addition to our interactive website, OOCL now offers customers the opportunity to obtain end to end shipment information through our automated Voice Response system (IVR) to save on time and costs.

For imports, callers can obtain information including vessel arrival, cargo release status, container status, last free day and empty return container details. For exports information includes booking details such as empty pick up, up to date vessel sail date and arrival at destination, and document status details

Click here for an easy to use guide for Exports and Imports

IVR Guide for Exports
IVR Guide for Imports

By dialing our toll free Customer Service number 1-888-388-OOCL (6625) and pressing option 5 callers can obtain automated cargo status and availability information 24/7.