Export Procedures

For Rate Inquiry, please click here to complete a rate request form. Our Sales Dept will respond to your request within 48 business hours.

e-Service Enquiry

No log in is required to access our service information including interactive or PDF version of our sailing schedule or to view our service route maps.

You can track Vessel & Rail Information or access non-confidential cargo tracking information by Booking Number, B/L Number or Container Number from our home page. You can also view particulars including registry, flag and age of a vessel. Registered users can obtain complete shipment details which please refer to the Shipment Management section below.

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Place a Booking

Customers can place bookings with us through several different modes. Booking acknowledgements will be sent within two business hours for general cargo and one business hour for refrigerated cargo:

1. Registered customers can book on-line via My OOCL Center.
2. EDI Bookings: We can handle both the EDIFACT as well as X.12 formats. For details information please refer to our EDI implementation guide.
3. Call our Customer Service Dept toll free number at 1-888-388-OOCL to speak to one of our knowledgeable representatives throughout North America
4. Booking request can also be e-mailed to our Customer Service staff located throughout North America (USA, Canada and Mexico).

• Effective from cargo receipt date of January 20, 2016 at USA inland rail ramps, USA port gateway export containers delivered to the origin rail ramp prior to the free time receiving window of six calendar days, inclusive of cargo ramp cutoff date, for the booked vessel that result in gateway terminal early receiving, will be subject to OOCL tariff export demurrage.
• It is the responsibility of the shipper of record to confirm empty equipment availability and empty pickup facility with OOCL prior dispatching vendor for empty pickup.
• All advanced shipments booked more than three weeks prior to cutoff are subject to equipment availability at origin and may be cancelled or transferred to a later sailing if no empty unit is available by cutoff time.
• Empty equipment cannot be picked up more than five calendar days before first receiving date.
• First receiving date for loaded containers to be received at OOCL origin facility as follows:
  • Intermodal origin shipments:
    • US gateway cargo: six calendar days inclusive of cargo cutoff date.
    • Canada gateway cargo: five calendar days inclusive of cargo cutoff date. Please refer to CNRR cut off schedule.
  • Local port shipments: generally first receiving commences five working days inclusive of cargo cutoff date unless the terminal has advised otherwise. For load port terminals with exceptions to the five working day receiving window kindly refer to the below individual terminal web sites for the first receiving date for the following locations, or refer to our Earliest Terminal Receiving Date link:
    • Los Angeles/Long Beach (LBCTI, YTI, Trapac)
    • Oakland (OICT)
    • New York (GTC New York, GTC Bayonne, Maher, APMT)
    • Tacoma (WUT)
    • Seattle (T-18)
    • Vancouver (Deltaport, DPW Centerm)
• For cargo loading in Canada only - In the event that the cargo cutoff date on the most recent OOCL Booking Confirmation does not match the cargo cutoff date on either the Terminal or Rail Websites:
  • Intermodal Origin Shipments:
    • As the Rail Line ultimately controls the in-gate of cargo for carriage to the port, use the Rail Website cutoff information.
  • Local port shipments:
    • As the Terminal ultimately controls the in-gate of cargo to their facility, use the Terminal Website cutoff information.

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Intermodal Rail Billing

• Request for rail billing is not accepted prior to 7 calendar days of origin rail cut off. Rail billing must be made at least two business hours prior to delivery of loaded container back to ramp
  and no later than 1500CST.
• Rail billing for general cargo (FAK) must be submitted on-line via https://sp.oocl.com
• To register for our E-bill system, please send an email to ebillsetup@oocl.com
• On-line rail billing is available 24/7, and rail billing status is available on-line.
• You will receive a rail billing acceptance message via email.
• Your driver can deliver container to rail terminal within 1 hour of rail billing acceptance.
• Please follow these easy steps to register for on-line rail billing, send the below information via e-mail to ebillsetup@oocl.com:
  • Company Name & Address
  • User Name, Job Title, Department
  • Email Address
  • Primary Phone Number
  • Secondary Phone Number (if available)
  • We will revert by email with your user ID and password.
• Rail billing for bulk, hazardous, and reefer cargo must be made at least two business hours prior to delivery back to rail terminal and no later than 1600CST, Monday to Friday.

IMPORTANT NOTE: Final hazardous documentation must be received one business day prior to rail billing submission to avoid any potential delay in billing.

• For bulk & Stop-off cargo email: rbexport@oocl.com
• For hazardous cargo email: hazbill@oocl.com
• For reefer cargo email: rfrbill@oocl.com
• For consolidated cargo email: consolexp@oocl.com
• Subject line in emails to state: Rail Bill Request along with booking number
  
  IMPORTANT:
• To avoid potential cargo delay at receiving rail ramp please ensure the commodity description provided at time of booking registration matches drayman's paperwork.
• Any cancellation must also be e-mailed to rbassist@oocl.com prior to requesting a new rail billing or attempting to deliver the container against a different booking. Rail billing cancellation must be confirmed by OOCL prior to requesting new rail billing.
• Please note our Overweight Rail Surcharge​ (Click here)​ for the United States and Canada which is assessed based on Cargo Weight on Container Rail Bill.​​

• All hazardous shipments are subject to acceptance by vessel operator, port of loading, port of discharge, transship port and final destination approval prior to container delivery at point of origin.
• Preliminary DG documentation must be provided same day as booking registration.
• Final DG documentation including container number information must be received no later than two business hours prior to receipt of cargo at origin and one business day in advance of dispatch and rail billing request.
• Tank Certification/Tank Container Periodic Inspection Report must be provided for DG tank containers indicating tank is under current certification.

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Regulatory Requirements

• Shipper shall comply with all rules, laws and regulations of any national or local government and/or other authorities relating to the Goods, including but not limited to weight limit, weight declaration requirements, blocking and bracing requirements, and hazardous cargo declarations, and shall indemnify OOCL for any liability, loss, damage or expenses of whatsoever nature as a result of any non-compliance. Customer is also reminded on the applicable Tariff Rules available at www.oocl.com about mis-declaration for which administration fee and / or re-handling charge will be billed.
• The following services are considered as FROB by US CBP and therefore require complete shipping instruction submission by the required due date: GMX, PAX W and PNX.
• European Union (EU) 24 Hour Advanced Manifest Regulation requires complete shipping instructions (including AES or Proof of Report information with container and seal number information) by the required due date. The EU 24 Hour Advanced Manifest Regulation applies to all North America laden export cargo on vessels destined to EU ports of call.
• Canada Border Services Agency (CBSA) requires advance manifest submission for all U.S. loaded cargo transiting Canada at time of container loading at origin facility. Any container(s) missing AES/ITN number will be held at origin rail ramp and charges incurred will be to the account of cargo. Shipping instructions are required to be submitted to OOCL by the required due date for the NP1 and NP3 services.
• It is the responsibility of the shipper of record to affix a High Security Seal/Lock (Bottle Seal) to each OOCL container tendered for export from the United States and Canada based on the destination and/or trans-shipment government regulation requirements.
• Cargo that exceeds the last free day will be subject to export demurrage as per the tariff rules.
• For shipments loading out of a U S port OOCL is enforcing a no AES information, no load policy. Booking Party is solely responsible for providing AES information via shipping instruction or service request in My OOCL Center by the required due date. USA exports routed via Canadian ports will require the AES ITN # prior to receipt of container by railroad or trucker transiting to Canada Seaport.
• For any shipments loading from Canadian or Mexican ports, and which will transit U S ports, shipping instructions are required to be submitted to OOCL no later than 2 working days prior to vessel arrival at Canadian or Mexican origin load port.
• For shipments loading out of a Canada port, Canada Border Services Agency (CBSA) requires carriers to confirm filing of proof of report information with CBSA. Booking party is solely responsible for providing proof of report information via shipping instruction of service request in My OOCL Center by the required due date.

• Submit a Service Request to amend shipment information
• View a To Do list of upcoming due dates for document or cut off submission
• Upload all required documents into our Shipment Folder instead of having to remember all those email codes! Retrieval, sharing and printing of any document during the life of the shipment also eliminates the need to keep a duplicate archive of the document.

We also provide 24/7 automated cargo status information by dialing our toll free customer service number 1-888-388-6625.



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Specialized Services

OOCL has dedicated staff to assist with your specialized cargo needs. Click on the respective link to obtain additional information on our services.

In Gauge Cargo​

Out of Gauge Cargo​

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Shipping Instructions

Shipping Instructions can be submitted through any of the following channels:

1. Via My OOCL Centre (http://ooclspauthor/eng/Pages/default.aspx) or CargoSmart (http://www.cargosmart.com/).
   Draft B/L will be available within 24 hours of receipt of complete SI.
2. SI via EDI
   Draft B/L will be available within 24 hours of receipt of complete SI
3. SI via e-Mail:
   U.S. & Canada Customers located in Pacific Time Zone - nadocwc@oocl.com
   U.S. & Canada Customers located in Central & Mountain time zones - nadocmw@oocl.com
   U.S. Customers located in Eastern time zone - nadocne@oocl.com
   Canada Customers located in Eastern and Atlantic time zones - nadocca@oocl.com

Draft B/L will be available within 24 hours of receipt of complete SI.

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Issuance of Original Bill of Ladings (OB/Ls) or Sea Waybill (Express Bill)

OB/L will be ready for collection within 24 hours after vessel sailed. as long as SI received on time.

For SI received after vessel sailed, the OB/L will be ready for collection within 24 hours after submission of the complete SI.

Registered users can print originals or copy b/l in the convenience of their own office, through the B/L Document Manager. Below is a short tutorial on how to print your Bill of Lading through My OOCL Center.
Tutorial

OB/L will be ready for collection within 24 hours after vessel sailed as long as Shipping Instructions are received on time.

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Electronic Funds Transfer

For customers interested in freight payment via Electronic Funds Transfer (EFT) please kindly refer to the attached EFT Link.