Office Address & Office Hours
Customer Service & Sales Contact Information
Emergency Contacts After Office Hours
Management Team Contact Information
Office Address
Hong Kong – Main Office
Orient Overseas Container Line Limited - OOCL Hong Kong Branch
16/F., One Harbour Square, 181 Hoi Bun Road, Kwun Tong, Kowloon, Hong Kong.
Tel : (852) 2506 6888
Office Hour:
Mon – Fri : 08:30 – 12:00, 13:00 – 17:30
Sat, Sun & Public holiday: Closed
|
Hong Kong – Counter Office
(for Bill of Lading Release / Delivery Order Release)
Orient Overseas Container Line Limited - OOCL Hong Kong Branch
16/F., One Harbour Square, 181 Hoi Bun Road, Kwun Tong, Kowloon, Hong Kong.
Office Hour:
Mon – Fri : 08:30 – 12:00 (cut off time 11:30)
Sat, Sun & Public holiday: Closed * Adverse weather arrangement
|
Macau Agent
Cosco Shipping Lines (Macau) Company Limited
Rua De Xangai 175, ACM 8
A-B, Macau.
Tel : (853) 2871 3166
Email: coscoshipping@macau.ctm.net
Office Hour:
Mon – Sat : 09:00 – 18:00
Sun & Public holiday: Closed
|
|
Customer Service & Sales Contact Information
1) Booking & Shipping Instruction (SI) Submission
# To avoid Manual Booking fee / Manual SI fee, please submit your booking / SI via
OOCL's on-line portal. Please refer to our
Booking submission guide /
SI submission guide or contact our customer service department for assistance.
2) General Enquiry/ Sales & Rate Enquiries
3)Emergency Contacts After Office Hours (Service Hours: from Monday to Friday at 17:31 to 19:30; Saturday/Sunday & public holiday at 09:00 to 17:00)
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Scope
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Hong Kong & Macau
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Shenzhen *
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Guangzhou *
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Issues related to Outbound Customer Service
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(852) 9095 3900
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(86) 138 0989 7744
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Issues related to Inbound Customer Service
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(852) 2233 8944
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(86) 180 3818 9150
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Issues related to Reefer Shipment
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(86) 189 2608 2639
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(86) 189 2608 2639
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Issues related to Empty Container Pick Up/ Return
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(852) 9069 0214
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(86) 138 0989 7774
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4) Management Team Contact Information
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Scope
|
Location
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Contact Name
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Email
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Phone Number
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Outbound Customer Service
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Hong Kong & Macau
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Samuel Wong
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Samuel.Wong@oocl.com
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(852) 2506 6666
|
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Shenzhen *
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Thomas Xiao
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Thomas.Xiao@oocl.com
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(86) 755 2588 1022
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Guangzhou *
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(86) 20 3815 5168
|
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Inbound Customer Service
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Hong Kong & Macau
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Sindy Lu
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Sindy.Lu@oocl.com
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(852) 2506 6666
|
|
Shenzhen *
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(86) 755 2588 1022
|
|
Guangzhou *
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(86) 20 3815 5168
|
|
Reefer Customer Service
|
Hong Kong & Macau
|
Joyce Hu
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Joyce.Hu@oocl.com
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(852) 2506 6806
|
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South China
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(86) 755 8264 6388
|
|
Operations Equipment
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Hong Kong, Macau and South China
|
Michael Wen
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Michael.Wen@oocl.com
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(86) 755 8826 9881
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* Shenzhen serves Dongguan, Huizhou, Shantou and Haikou
* Guangzhou serves Foshan, Zhongshan, Zhanjiang, Kunming
For further inquiries, please contact Samuel Wong.
