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Bill Of Lading Collection/Payment Method
Customer Service Guide

​6. Bill of Lading Collection/ Payment Method 

After vessel departure, you may collect your Bill of Lading using the following methods:

6.1 Sea Waybill

 You may obtain a Sea Waybill copy by:

  • Email - A Sea waybill copy in PDF format will be delivered to you through e-mail which per your profile set up in My OOCL Center  (MOC).  Or
  • On-line printing at My OOCL Center (MOC).

6.2 Original Bill Of Lading

You can obtain Original Bill of lading (OBL) by:

 Bill of Lading Release Office Location

 Email Address

 Hong Kong

 ohklbl@oocl.com

Shenzhen

scnccs@oocl.com

Guangzhou 

guaccs@oocl.com 

 Or   

  • Pick up/Express at OOCL Counter offices          

     Bill of Lading Release Office Location

     Counter Office Address

    Shenzhen

    50/F., Shun Hing Square,Di Wang Commercial Centre,
    5002 Shen Nan Dong Road, Shenzhen Post Code 518008

    Guangzhou 

    Unit 04-07, 13/F., Goldlion Digital Network Center,
    138 Tiyu Road East, Guangzhou 510620

     

To obtain more information on the e-Service for Bill of Lading documents, please click these link (eBL) / link (MOC) or contact our local customer service officer for more details.

7. Payment Method

Customer should settle the Prepaid Freight and Charges for Original Bill of Lading within 10 calendar days after vessel departure, otherwise LCC (Late payment fee) shall be assessed. Please refer below standard tariff for more details:-

Hong Kong: http://www.oocl.com/hongkong/eng/localinformation/localsurcharges/Pages/default.aspx
Shenzhen: http://www.oocl.com/china/eng/localinformation/localsurcharges/shenzhen/Pages/default.aspx
Guangzhou: http://www.oocl.com/china/eng/localinformation/localsurcharges/guangzhou/Pages/default.aspx


8. Request for Payable Elsewhere

Customer can settle the freight and charges at a third office other than the shipment place of receipt (POR) and final destination (FND) countries.

If you wish to settle a payment at a third office other than the shipment POR and FND countries, please simply follow the steps below:

  1. Provide the payment instruction at origin during Shipping Instruction (SI) submission to specify which payments are intended to be settled by which company at which location.
  2. Inform the intended payer to settle the payment upon receiving our invoice at the payment location.

Remarks:
All Payable Elsewhere shipment are subject to Payable Elsewhere Fee (PEF), if any. For charge details please refer to our local surcharges list on www.oocl.com.


9. Urgent Counter Service on Saturday (only application for Hong Kong Counter Service)

To meet your urgent business needs during Saturday, counter service will be served for handling your URGENT documents(*) with appointment only.  Customers are required to email us at ETOPICK@OOCL.COM by using our standard template ( outlook / rich text format )  with one working day on/ before 16:30 P.M. in advance of every Saturday for appointment registration.  A ticket number will be returned to your email box in due course.  Please simply quote this registration number at our designated counter within the fixed appointment time for picking up your documents smoothly.

(*) Urgent Service (Export)

  • Telex Release / Shipping Certificate / Upload Original Bill of Lading.
    (only applicable for shipments sailing from Port of Loading & arrival at Port of Discharge during the same weekend).

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