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Customer Service Guide
Customer Service Guide

Thank you for choosing OOCL, one of the world's largest integrated international container transportation, logistics and terminal companies. As one of Hong Kong's most recognised global brands, OOCL provides customers with fully-integrated logistics and containerised transportation services, with a network that encompasses Asia, Europe, North America and Australia. 

The below export and import guides provide all the necessary background information, helping you to manage your shipments with OOCL in the shortest time possible!

Customers shall comply fully with all laws and regulations, including the Import and Export regulation of Hong Kong and Macau Special Administrative Region and the laws and regulations of International Sanctions.

For more details, Please click below link:

Export Procedures

Import Procedures

Appendix
Macau Export Pr​ocedures
Macau Import Procedures

Payment Method in Hong Kong
Payment Method in South China

Switch Bill Procedures

Hong Kong China Trade Customer Service Guide

Useful Links

My OOCL Center (MOC) Quick Video

MOC Frequently Asked Question

Shortcut Keys of Customer Service Hotline

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